HVAC Service Dispatch Team Lead

7 days ago


Philadelphia, Pennsylvania, United States CoolSys - Refrigeration and HVAC Systems Full time
A Career with CoolSys

CoolSys is a company that prides itself on its commitment to delivering top-notch indoor environment solutions to its customers. With over 150 years of experience and headquartered in Southern California, we offer a comprehensive range of services that include HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.

**About the Job**
We are currently looking for a Service Coordinator to join our team. In this role, you will be responsible for managing our service dispatch operations, ensuring that our technicians are properly dispatched and supported in their roles. This position requires excellent communication and organizational skills, as well as the ability to work effectively under pressure.

**Responsibilities**
Your key responsibilities will include accepting and dispatching service calls, communicating with technicians, checking them in and out, and updating customer portals accordingly. You will also be tasked with generating monthly preventative maintenance calls and ensuring accurate timing of field technicians in our computer system.

**What We Offer**
As a valued member of our team, you will receive a competitive salary of $55,000 - $70,000 per annum, depending on experience. You will also be entitled to a comprehensive benefits package that includes medical, dental, vision, and prescription coverage, paid vacation and holidays, 401(K) match, life insurance, AD&D, long-term disability, tuition reimbursement, employee discounts, pet insurance, and legal plan and ID theft protection.
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