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Patient Service Representative

2 months ago

Decatur, Illinois, United States VitalSkin Dermatology Full time
Job Title: Patient Service Representative

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at VitalSkin Dermatology. As a key member of our front office staff, you will be responsible for providing exceptional patient experience and ensuring seamless administrative operations.

Key Responsibilities:
  • Provide superior patient experience through excellent customer service and communication skills
  • Process prior authorizations and schedule patient appointments
  • Verify appointment information and notify nursing staff as needed
  • Register and create records for new patients, assist with necessary forms and consents
  • Obtain and verify current insurance information and financial data
  • Request and record co-payments, co-insurance, and other payments
  • Update patient demographic data in practice management system
  • Schedule and re-schedule return appointments according to scheduling guidelines
Requirements:
  • High school graduate or equivalent
  • 2+ years of customer service experience in a medical office or healthcare setting
  • Excellent written and verbal communication skills
  • Working knowledge of computer applications, including word processing, medical office management, and spreadsheet software
  • Ability to accurately record and transmit detailed information
  • Ability to exercise good judgment in evaluating situations and making decisions
What We Offer:
  • Merit-based competitive pay
  • On-the-job introductory level training
  • Direct hands-on experience with patients
  • Healthcare (medical, dental, and vision) benefits
  • 401K retirement plan
  • Voluntary insurance options
  • Paid time off (holidays, sick time, and vacation)

We are a growing dermatology company with several locations, and we are committed to providing a fun, team-oriented work environment. If you are a well-rounded customer service professional with a passion for healthcare, we encourage you to apply for this exciting opportunity.