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Customer Support Representative

2 months ago


New York, New York, United States Helix Sleep Full time

About Helix Sleep

Helix Sleep, our premier brand established to revolutionize sleep, focuses on providing tailored solutions through individually customized mattresses designed to suit your unique sleeping habits. Each mattress is meticulously crafted to align with your body type, preferred sleeping position, and comfort preferences utilizing our innovative sleep technology.

Our Brands

In addition to Helix, we proudly present Birch by Helix, our eco-friendly sleep brand offering 100% organic certified products. Furthermore, we have introduced Allform by Helix, expanding our expertise beyond the bedroom into the living room with high-quality, modular sofas that emphasize personal style and comfort.

Customer Commitment

We prioritize exceptional customer service, treating every individual with respect and care rather than as a mere transaction. Our customer experience team is dedicated to ensuring satisfaction, having successfully served over a hundred thousand customers.

Our Mission & Values

At Helix, we are committed to delivering outstanding home goods that cater to the modern consumer's desire for personalized products and shopping experiences.

Core Principles

  • Be Excellent to Each Other: Foster respect and understanding among teammates and customers.
  • Positivity is a Choice: Maintain a positive outlook and energy in all interactions.
  • Perfectionism Doesn't Scale: Embrace a proactive approach, learning from failures and iterating swiftly.
  • Own It: Cultivate a mindset of continuous learning and accountability.
  • Bring Your Whole Self: Support diversity and inclusion, valuing each individual's unique perspective.

DEI Commitment

We hold ourselves accountable to our commitment to diversity, equity, and inclusion, ensuring a collaborative environment that nurtures varied backgrounds and experiences.

Employee Benefits

  • Competitive salary
  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Commuter benefits
  • Stock options
  • Access to leadership
  • Employee referral program