Desktop Support Specialist
2 weeks ago
We are seeking a skilled Desktop Support Technician to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in McAllen, TX (Onsite).
Key Responsibilities:- Repair, test, image, and clean PC's, laptops, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals. Ability to setup, configure, and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
- Back up and burn end-user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end-users' technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
- Experience working in an enterprise environment.
- Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
- Be able to be on feet and physically walk potentially a good portion of the day while visiting customers' work area.
- Key Skills: Desktop, repair, troubleshoot
- Pay Range: $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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