Customer Support Specialist
8 hours ago
We are seeking a Customer Support Specialist to join our team at HomeServices Insurance.
The successful candidate will be responsible for providing exceptional customer service and support to new and existing clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Sales Support (75-80%):
- Respond to client inquiries in a timely and professional manner.
- Provide expert advice on insurance coverage and risk management issues.
- Process policy changes and cancellations efficiently.
- Resolve claims and billing inquiries promptly.
- Nurture strong relationships with insurance companies and underwriters.
- Client Quotes and Cross-Selling (10-15%):
- Offer personalized quotes on current lines of business or line replacements.
- Error Reporting and Additional Responsibilities (5%):
- Notify the department manager of potential errors and omissions claims or complaints.
- Take on additional responsibilities as assigned by management.
- Meet performance and behavior standards outlined in the company appraisal form.
- Achieve desired results within expected time frames with high quality and professionalism.
- Maintain positive relationships with colleagues, customers, and partners.
- Demonstrate necessary competencies to complete job responsibilities and take initiative for development.
- Adhere to HR Policy, Code of Business Conduct, and subsidiary policies.
- Education: High School Diploma or equivalent experience and knowledge.
- Experience: Two years servicing experience with an independent agency.
- Knowledge and Skills:
- Property and Casualty License.
- Working knowledge of insurance operations, claims handling, coverages, rates, markets, and laws.
- Thorough knowledge of personal lines insurance products.
$60,000 - $80,000 per year, depending on experience.
Location:Cherry Hill, NJ.
Benefits:- Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation, 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program.
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