Technical Support Specialist

6 days ago


Cherry Hill, New Jersey, United States TWO95 International Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team at TWO95 International. As a key member of our support staff, you will provide top-notch technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  1. Respond to incoming support requests in a timely manner, providing clear and concise communication to resolve technical issues.
  2. Identify and troubleshoot complex problems with hardware, software, and network systems, utilizing your analytical skills to find solutions.
  3. Document and track all support requests in our helpdesk ticketing system, maintaining accurate records for future reference.
  4. Escalate critical issues to higher-level support staff when necessary, ensuring seamless resolution.
  5. Install, configure, and maintain software applications and operating systems, staying up-to-date with the latest technologies.
  6. Perform regular maintenance tasks on hardware and software systems, preventing downtime and ensuring optimal performance.
  7. Provide end-user training on software applications and systems, empowering clients to use our products confidently.
  8. Communicate technical information to non-technical users, breaking down complex concepts into easily understandable terms.
  9. Ensure all equipment and software licenses are up-to-date and compliant with organizational policies, maintaining a secure and efficient work environment.

Requirements

  1. Bachelor's degree in computer science or related field preferred, with CompTIA A+ certification or equivalent experience required.
  2. At least 2 years of experience working in a helpdesk or technical support role, with Tier 2 experience a plus.

Compensation and Benefits

As a valued member of our team, you can expect a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus benefits package including medical, dental, and vision coverage, paid time off, and opportunities for professional growth and development.



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