Healthcare Customer Care Associate

2 weeks ago


Erie, Pennsylvania, United States BLACKBURN'S PHYSICIANS PHARMACY Full time
Patient Services Coordinator at Blackburn's Physicians Pharmacy

Blackburn's Physicians Pharmacy is looking for a dedicated Patient Services Coordinator to join our team. The successful candidate will be tasked with managing phone and fax orders, delivering outstanding customer support, facilitating patient setups, troubleshooting medical equipment, and ensuring precise record-keeping. This role demands meticulous attention to detail, strong communication abilities, and familiarity with medical terminology. The Coordinator will also participate in professional development workshops and seminars.

Key Responsibilities:
  • Manage order processing while providing exceptional service
  • Accurately and promptly enter customer data
  • Facilitate patient setups and gather necessary documentation
  • Confirm insurance coverage and assess medical necessity
  • Support in-service training and staff education
  • Offer solutions and alternatives to clients and referral sources
  • Address customer inquiries and feedback
  • Engage in industry training sessions and review relevant literature


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