GCP Platform Support Specialist

1 week ago


Maryland Heights, Missouri, United States Match Point Solutions Full time
Job Title: GCP Platform Support Engineer

Job Summary:

We are seeking a highly skilled GCP Platform Support Engineer to join our team at Match Point Solutions. As a key member of our cloud operations team, you will be responsible for ensuring the health and performance of our Google Cloud Platform (GCP) environment.

Key Responsibilities:

  • Provide 24/7 on-call support for GCP Public Cloud Operations
  • Responsible for Development to Production Cloud PaaS/IaaS support and processes
  • Collaborate with cross-functional teams to resolve incidents and improve processes
  • Provide operational support for platforms and infrastructure hosted on client's Public Cloud
  • Manage non-standard/complex incidents and service requests
  • Ensure customer service satisfaction and enable continuous improvements
  • Oversee higher complexity operational and preventive maintenance tasks
  • Manage complex remedial and unscheduled urgent changes
  • Drive root cause analysis on repeatable incidents to help prevent issues in the future
  • Creation of support documentation and scripts
  • Oversee vendor's service delivery and escalation
  • Provide operational consultancy for future-state technologies
  • Support change management process
  • Prioritize activities to align with compliance, regulatory requirements, and business objectives
  • Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses

Requirements:

  • Strong to expert knowledge of supporting GCP including GKE workloads
  • Thorough problem determination skills to troubleshoot and resolve business application issues
  • Knowledge with OS technologies (Windows, RedHat Linux)
  • Familiar with CI/CD tools such as Github, Jenkins, etc.
  • DevOps and Agile understanding
  • Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Comfortable with working in a rapidly changing, technically complex environment
  • Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash
  • Comfortable with the Agile methodology
  • Solid understanding of Incident, Change, and Problem Management methodologies

What We Offer:

At Match Point Solutions, we offer a dynamic and challenging work environment, competitive compensation, and opportunities for growth and development.

Language: English



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