GCP Platform Support Specialist
1 week ago
Job Summary:
We are seeking a highly skilled GCP Platform Support Engineer to join our team at Match Point Solutions. As a key member of our cloud operations team, you will be responsible for ensuring the health and performance of our Google Cloud Platform (GCP) environment.
Key Responsibilities:
- Provide 24/7 on-call support for GCP Public Cloud Operations
- Responsible for Development to Production Cloud PaaS/IaaS support and processes
- Collaborate with cross-functional teams to resolve incidents and improve processes
- Provide operational support for platforms and infrastructure hosted on client's Public Cloud
- Manage non-standard/complex incidents and service requests
- Ensure customer service satisfaction and enable continuous improvements
- Oversee higher complexity operational and preventive maintenance tasks
- Manage complex remedial and unscheduled urgent changes
- Drive root cause analysis on repeatable incidents to help prevent issues in the future
- Creation of support documentation and scripts
- Oversee vendor's service delivery and escalation
- Provide operational consultancy for future-state technologies
- Support change management process
- Prioritize activities to align with compliance, regulatory requirements, and business objectives
- Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses
Requirements:
- Strong to expert knowledge of supporting GCP including GKE workloads
- Thorough problem determination skills to troubleshoot and resolve business application issues
- Knowledge with OS technologies (Windows, RedHat Linux)
- Familiar with CI/CD tools such as Github, Jenkins, etc.
- DevOps and Agile understanding
- Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN)
- Comfortable with working in a rapidly changing, technically complex environment
- Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash
- Comfortable with the Agile methodology
- Solid understanding of Incident, Change, and Problem Management methodologies
What We Offer:
At Match Point Solutions, we offer a dynamic and challenging work environment, competitive compensation, and opportunities for growth and development.
Language: English
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