Customer Experience Coordinator

1 week ago


Sturgeon Bay, Wisconsin, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates at the front of store, and ensuring prompt, courteous customer service and promotion of loyalty programs.

Key Responsibilities
  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Take an active role in training and mentoring Associates on front-end principles
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure Associates execute tasks and activities according to store plan; prioritize as needed
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and constructive feedback
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience


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