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Customer Service Representative

2 months ago

Danvers, Massachusetts, United States Sun Technologies Full time

Job Title: Customer Service/Admin Assistant

Job Summary: We are seeking a highly organized and detail-oriented Customer Service/Admin Assistant to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of our products.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process orders and purchasing requests, ensuring accuracy and attention to detail
  • Follow up on all orders to confirm delivery dates and schedules
  • Communicate with sales teams to ensure customer needs are met
  • Assist with quoting customers and providing product information

Requirements:

  • 4+ years of experience in customer service or a related field
  • Excellent communication and organizational skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office programs, including Excel and Word
  • Experience with order processing software, such as SL Dynamics

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package