Customer Service Representative

2 weeks ago


Danvers, Massachusetts, United States DoubleTree Boston North Shore Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Barista at DoubleTree Boston North Shore. As a Barista, you will play a key role in providing exceptional service to our guests, ensuring their satisfaction and loyalty to our brand.

Responsibilities:

  • Customer Service:
    • Provide prompt and courteous service to guests, responding to their requests and needs in a friendly and professional manner.
    • Ensure that all guests feel welcome and valued, providing a personalized experience that meets their expectations.
  • Food and Beverage Preparation:
    • Prepare and serve beverages and food to guests, adhering to our high standards of quality and presentation.
    • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Teamwork and Communication:
    • Collaborate with colleagues to ensure seamless service delivery, communicating effectively to meet guest needs.
    • Participate in pre-shift and post-shift side work, maintaining a high level of productivity and efficiency.
  • Quality and Safety:
    • Adhere to our quality and safety standards, ensuring that all food and beverages meet our high standards.
    • Report any quality or safety concerns to management, taking prompt action to resolve issues.

Requirements:

  • Previous experience in a customer-facing role, preferably in the food and beverage industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work in a fast-paced environment, maintaining a high level of productivity and efficiency.

Benefits:

  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program, including on-the-job training and ongoing development opportunities.
  • Opportunities for career growth and advancement within our company.


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