Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Barista at DoubleTree Boston North Shore. As a Barista, you will play a key role in providing exceptional service to our guests, ensuring their satisfaction and loyalty to our brand.
Responsibilities:
- Customer Service:
- Provide prompt and courteous service to guests, responding to their requests and needs in a friendly and professional manner.
- Ensure that all guests feel welcome and valued, providing a personalized experience that meets their expectations.
- Food and Beverage Preparation:
- Prepare and serve beverages and food to guests, adhering to our high standards of quality and presentation.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Teamwork and Communication:
- Collaborate with colleagues to ensure seamless service delivery, communicating effectively to meet guest needs.
- Participate in pre-shift and post-shift side work, maintaining a high level of productivity and efficiency.
- Quality and Safety:
- Adhere to our quality and safety standards, ensuring that all food and beverages meet our high standards.
- Report any quality or safety concerns to management, taking prompt action to resolve issues.
Requirements:
- Previous experience in a customer-facing role, preferably in the food and beverage industry.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work in a fast-paced environment, maintaining a high level of productivity and efficiency.
Benefits:
- Competitive hourly rate and opportunities for advancement.
- Comprehensive training program, including on-the-job training and ongoing development opportunities.
- Opportunities for career growth and advancement within our company.
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