Lead Researcher, Product Research and Insights

7 days ago

San Francisco, California, United States Salesforce, Inc. Full time
Lead Researcher, Product Research and Insights

About Salesforce

We're a global leader in customer relationship management, empowering businesses to connect with customers in a whole new way. Our core values drive us to innovate and make a positive impact on the world. If you share our passion for business as a force for good, you're in the right place.

Role Overview:

We're seeking a Lead Researcher to join our Service Cloud team. In this role, you'll conduct strategic and tactical research to inform product strategy, design, and development. You'll work closely with cross-functional stakeholders to drive research projects that shape our vision for the AI era. Your passion for technology and ability to distill complex problems into actionable insights will make you a valuable asset to our team.

Responsibilities:

  • Scope and drive research projects that inform product strategy, design, and development.
  • Conduct generative and evaluative research using a mixture of research methods.
  • Synthesize research findings into actionable insights and create narratives to frame problems and highlight business value.
  • Socialize insights with cross-functional stakeholders to influence decision-making.
  • Partner with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
  • Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

Requirements:

  • 7+ years of hands-on experience conducting research in user experience or product design contexts.
  • Proven track record influencing user experience and/or product direction with actionable insights.
  • Ability to plan, design, and execute foundational, generative, and evaluative research engagements.
  • Strong understanding of research methods and best practices, and familiarity with a broad range of user research tools.
  • Comfort with basic statistical methods and concepts, and experience working with behavioral signals data.
  • Experience working in cross-functional teams.
  • Excellent teamwork and collaboration skills.
  • Excellent project management, communication, and presentation skills.
  • Ability to work with a globally dispersed team and conduct remote research.
  • University degree in a research- or business-focused discipline or in a field emphasizing human behavior.

Preferred Skills:

  • Previous research experience in enterprise SaaS, CCaaS, and/or technology.
  • Ability to structure and lead internal and external workshops or design studios and analyze outcomes to provide insight for stakeholders.

Accommodations

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Posting Statement

We're committed to creating a workforce that reflects society through inclusive programs and initiatives. We believe that the business of business is to improve the state of our world. Learn more about Equality at Salesforce and explore our company benefits at https://www.salesforce.com/company/careers/benefits/.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $192,900 to $265,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:

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