Lead Indirect Tax Strategist

1 week ago

Providence, Rhode Island, United States PagerDuty Full time

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is looking for a Lead Indirect Tax Strategist to join our diverse, customer-focused team. In this role, you will work collaboratively across various departments (FP&A, IT, Sales, Product, Legal, Rev Ops, etc.) to enhance and/or refine processes related to global expansion.

Are you adept at keeping up with evolving global tax regulations? Do you excel in fostering an internal customer service mindset while effectively collaborating with different functional areas to establish and uphold a robust internal control framework? If you thrive in a dynamic environment, this position is tailored for you.

Your Contribution to Our Vision

  • Cultivate and sustain relationships with both internal and external stakeholders at various leadership levels to ensure compliance with global statutory and market entry requirements.
  • Possess comprehensive knowledge of indirect tax regulations and a commitment to devising and implementing strategies that align with the legal and regulatory landscape.
  • Oversee and manage global account reconciliations for indirect tax accounts, ensuring precise and timely financial reporting.
  • Direct and facilitate indirect tax audits and inquiries, ensuring a seamless process while mitigating financial and reputational risks.
  • Proactively identify indirect tax opportunities and evaluate complex tax issues related to business growth, systems, and controls, providing independent recommendations and solutions to reduce risk.
  • Support ERP transformation initiatives by leading the implementation of a global tax engine to accommodate our ongoing global expansion and sales tax considerations.
  • Create and implement comprehensive training materials on global VAT/GST/Sales tax, collaborating with key stakeholders to drive new processes, requirements, and policies.
  • Build and maintain relationships with external advisors delivering global indirect tax compliance services to ensure accurate and timely submissions.
  • Offer guidance, coaching, and mentorship within the team.
  • Lead cross-functional finance projects and process enhancements to boost efficiency and scalability in line with business growth.

Essential Qualifications

  • A minimum of 6+ years of progressively advanced indirect tax experience acquired in public accounting and/or industry, with in-depth knowledge of US domestic indirect taxes (Sales and Use Tax, Property Tax) and broad understanding of international indirect taxes (VAT/GST) laws and regulations.
  • Experience in the SaaS industry.
  • Proven track record of successfully leading finance projects and process improvements to enhance efficiency and scalability.
  • At least 1 year of demonstrated experience working across different time zones and with team members located in various geographic regions.

Preferred Qualifications

  • Professional audit certification - Certified Public Accountant (CPA).
  • Master’s degree in Taxation or LLM.
  • Previous experience with Avalara or Vertex.
  • Demonstrated ability to manage and research complex indirect tax (VAT/GST) concepts related to the cross-border movement of SaaS, with significant implications for the business.
  • Proficient in Excel.
  • Capable of assisting others in optimizing software tools to enhance task efficiency and reporting accuracy.
  • Self-motivated individual with the ability to prioritize and manage multiple responsibilities and personalities simultaneously. Strong drive and work ethic are essential.
  • Exceptional analytical skills and problem-solving capabilities.
  • Strong organizational skills and meticulous attention to detail.
  • Collaborative communication style, with the ability to work cross-functionally with individuals at various organizational levels and diverse backgrounds.
  • Excellent written and verbal communication skills.

The base salary range for this position is competitive. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on various factors including market location, job-related knowledge, skills/competencies, and experience.

About PagerDuty

PagerDuty, Inc. is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

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