Help Desk Specialist
7 days ago
Job Summary:
The Contact Center Specialist 1, working under close supervision, responds to routine inquiries and requests to assist as front-line support for product and/or service needs.
This may include, but is not limited to, technical assistance, customer support, and electronic services.
Key Responsibilities:
- Provide timely and effective support to customers and internal stakeholders.
- Respond to routine inquiries and requests via various communication channels.
- Collaborate with cross-functional teams to resolve complex issues.
- Document and track customer interactions and issues.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of software applications.
Working at Baylor Scott & White Health:
Baylor Scott & White Health is a leading healthcare organization dedicated to providing high-quality patient care and service. As a Contact Center Specialist, you will be part of a dynamic team that is committed to delivering exceptional patient experiences.
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