Help Desk Specialist

7 days ago


Temple, Texas, United States Baylor Scott & White Health Full time

Job Summary:

The Contact Center Specialist 1, working under close supervision, responds to routine inquiries and requests to assist as front-line support for product and/or service needs.

This may include, but is not limited to, technical assistance, customer support, and electronic services.

Key Responsibilities:

  • Provide timely and effective support to customers and internal stakeholders.
  • Respond to routine inquiries and requests via various communication channels.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Document and track customer interactions and issues.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of software applications.

Working at Baylor Scott & White Health:

Baylor Scott & White Health is a leading healthcare organization dedicated to providing high-quality patient care and service. As a Contact Center Specialist, you will be part of a dynamic team that is committed to delivering exceptional patient experiences.



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