Front Desk Associate

1 month ago


Hoboken, New Jersey, United States Planet Fitness Full time
About the Front Desk Associate Role

At Planet Fitness, we're committed to providing a high-quality fitness experience in a welcoming, judgement-free environment. As a Front Desk Associate, you'll play a vital role in delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Greet members and guests, providing a warm and inviting atmosphere.
  • Assist with membership-related functions, such as sign-ups, updates, and cancellations.
  • Resolve member concerns and escalate to a Manager as needed.
  • Perform retail transactions and drive sales goals.
  • Ensure the cleanliness and sanitization of exercise equipment, Black Card spa amenities, and communal spaces.
Qualifications:
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.
Perks:
  • Medical, Dental, and Vision Insurance.
  • Vacation*/Sick Time/Holiday Pay.
  • Free Black Card Membership.
  • 401(k) Retirement Savings Plan.
  • Term Life Insurance.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

*Please note that certain benefits listed above are for full-time employees only.


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