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F&I Manager

2 months ago

Spokane, Washington, United States Lithia Motors Full time
About the Role

We are seeking a highly skilled and experienced F&I Manager to join our team at Lithia Motors. As a key member of our sales team, you will be responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase.

Key Responsibilities
  • Customer Service: Provide exceptional customer service while helping customers choose products that protect their vehicle purchase.
  • Finance and Insurance: Work with lenders to obtain financing approval and complete all vehicle purchase and associated paperwork accurately and on time.
  • Receivables: Follow up on and collect receivables.
  • Transaction Processing: Submit deals to bank electronically using appropriate dealer system, enter transactions accurately into ADP and bank approval systems, and process all transaction paperwork.
  • Communication: Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer's satisfaction.
  • Customer Follow-up: Follow up with customers as courtesy reminder for purchased products requiring customer action.
  • Team Collaboration: Participate in store meetings, including Sales Receivables, Save-a-Deal, and Store Manager meetings.
Requirements
  • Experience: 2+ years of dealership finance experience is required.
  • Qualifications: Prior automotive sales management experience is a plus, a team player focused on providing exemplary customer service, self-motivated with the ability to set and achieve targeted goals, excellent interpersonal communication with working knowledge of computers, and acceptable driving record and a valid driver's license in your state of residence.
What We Offer
  • Competitive Pay: We offer a competitive salary and bonus structure.
  • Benefits: Medical, dental, and vision plans, paid holidays and PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, and wellness programs.