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K-12 Customer Engagement Specialist

3 months ago

San Francisco, California, United States Edthena Full time

**Overview**
We are seeking a dedicated professional to enhance our customer engagement efforts. This role requires a profound understanding of the K-12 educational landscape to effectively implement and support the use of Edthena's innovative tools across various educational settings, including schools, districts, and teacher training organizations.

**Key Responsibilities**
In this position, you will be responsible for managing the complete customer journey. Your duties will include:

  • Overseeing the onboarding process, training sessions, and renewal strategies for our partners.
  • Facilitating sales operations, including contract management and invoicing.
  • Building and nurturing relationships with key stakeholders and champions within partner organizations.
  • Enhancing existing account management processes to boost efficiency.
  • Advocating for product enhancements based on customer insights and feedback.
  • Creating and maintaining comprehensive support resources.
  • Providing technical assistance to users through our support platform.
  • Participating in relevant events and conferences as needed.

**Qualifications**
To excel in this role, you should possess a strong commitment to our mission of ensuring that all educators have access to the necessary support to maximize their impact on students. The following qualifications are essential:
  • A minimum of 2 years of experience in the K-12 education sector, demonstrating a solid understanding of teaching and classroom dynamics.
  • Proven experience in managing client relationships and driving revenue growth.
  • Experience in designing and delivering training programs for adult learners.
  • Exceptional written communication skills.
  • Technologically adept, with the ability to quickly learn and teach new tools.
  • Familiarity with Salesforce is a plus, though not mandatory.
  • Strong project management skills and meticulous attention to detail.
  • Excellent organizational and time management abilities.

**Benefits**
We offer a competitive compensation package that includes:
  • Base salary plus commission.
  • Flexible time-off policy.
  • 401k retirement plan with company matching.
  • Remote work opportunities.
  • Health care benefits.
  • Stock option plan.
  • A close-knit team environment.
  • Occasional surprises delivered to your home.

We are excited to find a passionate individual who can contribute to our mission and help our partners achieve their goals with Edthena's tools.