Customer Service Associate

3 weeks ago


Grandview, Missouri, United States Harper Brothers LLC Full time

At Harper Brothers LLC, we are seeking a highly skilled Customer Service Associate to join our team. This role is perfect for individuals who enjoy helping others and have excellent communication skills.

About the Role

The successful candidate will be responsible for fielding calls, emails, and chat requests from customers who have questions or concerns about our products and services. You will also assist customers in placing orders and provide them with accurate information about order status and product queries.

Duties and Responsibilities
  • Listened to customer concerns and documented issues to resolve conflicts efficiently
  • Answered questions and handled complaints from customers in a professional and courteous manner
  • Fielded phone calls, emails, and chat requests from customers
  • Provided information to customers about order status and product queries
  • Processed customer orders/changes/returns according to established department policies and procedures

We estimate that the salary for this position will be around $45,000 per year, depending on location and experience.



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