Customer Service Representative
3 days ago
Marquee Hospitality is a leading hospitality company that prides itself on delivering exceptional customer experiences. We are committed to providing our guests with a unique and memorable stay, while also fostering a positive and inclusive work environment for our team members.
SalaryThe estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our front desk team as a Front Desk Agent. The successful candidate will be responsible for providing excellent service to our guests, handling room reservations and check-ins, and ensuring that all guest needs are met in a timely and professional manner.
Key Responsibilities:- Provide exceptional customer service to guests, responding promptly to their needs and resolving any issues that may arise.
- Handle room reservations and check-ins, ensuring accuracy and efficiency in all transactions.
- Manage guest accounts, including processing payments and handling any discrepancies or complaints.
- Maintain a high level of knowledge about the hotel's facilities, services, and local area, providing recommendations and assistance to guests as needed.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Familiarity with hotel operations and customer service principles.
- Ability to lift up to 25 pounds and stand for long periods.
We offer a competitive benefits package, including:
- A comprehensive health insurance plan.
- A 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for career growth and development.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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