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Customer Service Professional

2 weeks ago


Grandview, Missouri, United States Dayton Freight Full time
Job Overview

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dayton Freight. As a key member of our operations team, you will be responsible for providing exceptional customer service, processing bills of lading, and maintaining communication with external and internal customers.

Responsibilities
  • Assist Service Center Manager in coordinating daily activities
  • Take and deliver messages in a timely manner
  • Provide assistance to Drivers on the road
  • Prepare bills of lading and delivery receipts accurately
  • Maintain excellent communication skills to ensure seamless interactions with customers
Duties
  • Perform data entry tasks efficiently
  • Process payroll and billing documents
  • Analyze freight reports and driver collect reports
  • Filing and record-keeping responsibilities
Requirements
  • Proficient in Microsoft Office applications
  • Excellent keyboarding skills with high accuracy
  • Experience working in fast-paced environments
  • Ability to handle high-volume phone calls effectively
  • Exceptional communication and customer service skills
  • Licenses and certifications as required by law
  • Age requirement: 18 years or older
  • Fluent in English language
Benefits
  • Stable and growing organization with opportunities for advancement
  • Competitive weekly pay with performance-based bonuses
  • Customized training program to enhance skills and knowledge
  • Professional work environment with modern facilities
  • 401(k) plan with Company Match for long-term savings