Operations Team Leader

2 weeks ago

Mount Laurel, New Jersey, United States Holman Enterprises Full time
Holman Enterprises is a family-owned, global leader in automotive services, grounded in our strong core values and principles that have guided us in Driving What's Right for over a century. Our teams embody the Holman Experience by treating our clients and each other with respect, fostering positive and rewarding relationships.

The automotive sectors served by Holman include fleet management and leasing; vehicle customization and enhancement; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

We are in search of a dynamic leader to join our team as an Operations Team Leader in the following business areas:
  • Vehicle Supply Chain
  • Licensing & Compliance
In this prominent role with numerous growth prospects, you will leverage your coaching and mentoring abilities to oversee a team of 12-17 operational staff. If you are a career-oriented leader who excels at nurturing teams, driving outcomes, and making a significant impact, we are eager to connect with you.

Schedule: In-office Monday to Friday

Key Responsibilities:
  • Supervise, coach, and mentor a team of operational staff focused on status follow-up and document management to ensure an exceptional customer experience.
  • Foster a positive and professional work environment through recognition and supportive relationships.
  • Assess existing processes and proactively identify new opportunities to enhance quality and departmental efficiency.
  • Develop and monitor key performance indicators to meet or exceed departmental objectives.
  • Direct daily workflow and allocate tasks among the team.
  • Address internal and external customer concerns, identify root causes, and implement preventive measures.
  • Support the growth and development of assigned team members and conduct performance evaluations.
  • Assist in customer or prospect meetings and act as a direct liaison as necessary.
  • Serve as the primary business contact for any relevant system improvement initiatives.
  • Perform all other duties and special projects as assigned.
Required Knowledge and Skills:
  • Strong leadership capabilities with the ability to coach, mentor, and support team members.
  • Ability to drive team performance to achieve departmental and individual metrics.
  • Proficient in problem-solving, data collection, and drawing valid conclusions.
  • Strategic thinker with a focus on overarching goals.
  • Effective communication skills, both verbal and written, across all levels of staff and clients.
  • Ability to manage multiple projects and deadlines under pressure.
  • Strong decision-making and negotiation skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Business Objects.
  • Willingness to work on-site to support team members.
  • Able to travel as required for business purposes.
Relevant Work Experience:
  • Prior management, supervisory, or team lead experience.
  • Experience in fleet management or a related industry is advantageous but not mandatory.
Education and Training:
  • Bachelor's Degree or equivalent work experience is required.
Compensation: We offer competitive salaries that reflect job-related skills, experience, relevant education or training, and geographic location, starting in the range of $81,000 to $117,760.00 USD annually for full-time employees. The annual compensation range consists of base pay earnings.

Holman Enterprises is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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