Customer Service Representative

3 weeks ago


Rosharon, Texas, United States Sherwin-Williams Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and providing expert advice on our range of paint and coatings products.

Job Description

In this role, you will work closely with customers to understand their needs and provide personalized solutions. You will be responsible for processing sales transactions accurately and consistently meeting sales goals. Additionally, you will maintain precise work order files and formulas, pull appropriate products from the sales floor or warehouse, and tint and mix products to customer specifications.

Key Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Requirements and Qualifications

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

Compensation and Benefits

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

About Sherwin-Williams

Sherwin-Williams is a leading global manufacturer of paints and coatings, committed to helping people make their mark. Our company is built on a foundation of innovation, quality, and customer satisfaction. We pride ourselves on being an equal opportunity employer, welcoming diverse perspectives and experiences that contribute to our success.



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