Lead Problem Management Specialist
4 weeks ago
Empower AI is seeking a highly skilled Lead Problem Management SME to join our team. As a key member of our team, you will provide support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.
Responsibilities:- Manage the lifecycle of all problems, analyzing trend data and identifying operational gaps to recommend solutions that improve capabilities and performance for IT services.
- Support the primary objectives of problem management, including preventing problems and incidents, eliminating recurring incidents, and proposing applicable resolutions.
- Provide problem categorization and prioritization, diagnosis and resolution, and ensure that problem details are recorded for a full historic record.
- Develop and maintain a knowledge base of all problem management incidents in a known error record database.
- Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2-7 years of documented experience relevant to this key position.
- Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
- Computing Environment (CE) Certification: Recent and relevant technical certification.
- Top Secret security clearance.
- Experience in analyzing possible solution designs flaws, identifying problems current and trending, and documenting proposed solutions.
- Knowledge in determining and identifying high-level functional and technical requirements to understand potential and realized problems in the environment.
- Experience working with senior IT administrators and engineers to perform analysis on problems within the environment.
- Knowledge of current server technology, including cloud computing, Blade Server, enterprise storage, unified communications, and virtualization technology.
- Technical capabilities should include knowledge of Active Directory, CAC/PKI, DNS/DHCP/WINS, and how they integrate in the Active Directory infrastructure.
- Experience in Windows environment on Server 2008, Server 2012, and Windows 7 and/or Windows 10 operating systems environments.
- Possess IT engineering/Problem Management certification (i.e., ITIL).
- Demonstrated ability for oral and written communication with the highest levels of management.
Empower AI is an equal opportunity employer and affirms that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity.
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Lead Problem Management SME
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Arlington, Virginia, United States Empower AI Full timeJob Title: Lead Problem Management SMEEmpower AI is seeking a highly skilled Lead Problem Management SME to join our team. As a key member of our team, you will provide support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.Responsibilities:Manage the lifecycle of all problems, analyzing trend...
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Lead Problem Management SME
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Arlington, Virginia, United States Empower AI Full timeJob Title: Lead Problem Management SMEJob Summary:We are seeking a highly skilled Lead Problem Management SME to join our team at Empower AI. As a key member of our team, you will provide support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.Responsibilities:Manage the lifecycle of all...
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Arlington, Virginia, United States Empower AI Full timeJob Title: Lead Problem Management SMEAs a key member of the Empower AI team, you will provide support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. Your primary objective will be to manage the lifecycle of all problems, analyze trend data, and identify operational gaps to propose applicable...
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