Animal Adoption Specialist
4 days ago
We are seeking a compassionate and dedicated individual to join our team as an Adoption Counselor. In this role, you will be responsible for providing exceptional customer service to guests who are inquiring about adoptions, conducting adoption consultations and showing animals, and ensuring the accuracy of recorded information and processing paperwork to adopt animals.
Key Responsibilities- Conduct adoption consultations and show animals to potential adopters
- Provide exceptional customer service to guests who are inquiring about adoptions
- Answer questions about animals and the adoption process
- Provide compassionate care to all animals in the shelter
- Ensure accuracy of recorded information and process paperwork to adopt animals
- Exercise patience and tact when working with guests in crisis
- Perform adoption follow-up counseling
- Maintain knowledge of different animal species and be able to troubleshoot common problems and solutions seen in adoptive homes
- Provide overall animal maintenance, including supplying animals with food and water, cleaning cages, kennels, and litter boxes
- Maintain sanitary conditions for animals and work areas
- Carry out responsibilities in accordance with the company's policies and applicable state/federal laws
- Observe all safety rules and regulations for self and others
To be successful in this role, you will need:
- A high school diploma or equivalent education
- Minimum one year of animal experience (personal or professional) and one year of customer service experience strongly preferred
- Ability to interpret simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations
- Ability to apply basic mathematical concepts
- Strong animal handling skills preferred
- Strong computer skills, including word and excel, and ability to learn internal software
- Ability to learn to operate an animal chip scanner, cash register, and use cleaning supplies
This role requires frequent standing, moving throughout the building, and moving weight up to 20 pounds. Occasional moving of excessive weight may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
Commitment to DiversityWe are an equal opportunity employer and are committed to creating a diverse and inclusive work environment. We believe that people are our greatest strength and strive to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.
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