Animal Adoption Specialist

2 months ago

Fairport, New York, United States The Humane Society of Rochester and Monroe Co Full time
Job Overview

Schedule: Weekend availability required.

Key Responsibilities:

  • Facilitate adoption discussions and showcase animals to potential adopters.
  • Deliver outstanding customer service to individuals interested in adopting.
  • Respond to inquiries regarding animals and the adoption procedure.
  • Provide nurturing care to all shelter animals.
  • Ensure the accuracy of documentation and manage the adoption paperwork.
  • Exercise patience and understanding when assisting guests in distress.
  • Conduct follow-up consultations post-adoption.
  • Manage adoptions for animals with unique medical or behavioral requirements.
  • Maintain a comprehensive understanding of various animal species and address common challenges faced in adoptive settings.
  • Oversee the general care of animals, including feeding, watering, and cleaning living spaces.
  • Uphold sanitary conditions for both animals and work environments.
  • Adhere to company policies and relevant state and federal regulations.
  • Follow all safety protocols for personal and team safety.
  • Perform additional tasks as assigned.

Qualifications:

Education & Experience: High school diploma or equivalent required. A minimum of one year of experience with animals (either personal or professional) and one year in customer service is preferred. A combination of education and experience may be considered.

Skills: Ability to comprehend simple instructions and correspondence. Proficient in presenting information in individual and small group settings. Basic mathematical skills are necessary. Must be capable of understanding detailed instructions and applying common sense to execute tasks, as well as managing issues with few concrete variables. Strong animal handling abilities are preferred. Proficiency in computer applications such as Word and Excel is required; ability to learn internal software is essential. Must be able to operate an animal chip scanner and cash register, as well as utilize cleaning supplies effectively.

Physical Requirements: The role requires the employee to remain stationary for extended periods, navigate the facility, and lift weights up to 20 pounds. Frequent communication with others is necessary, and occasional lifting of heavier weights may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Alignment with Company Values:
Mission: Collaboratively enhancing the lives of animals through advocacy, prevention, and life-saving care.
Vision: A fair and compassionate world for all animals.
Core Values: We recognize that our supporters are vital to our mission, contributing time and resources to help us succeed. Our core values guide us in delivering the best service to animals, our community, and ourselves.

  • Compassion: We empathize with the experiences of both people and animals through constructive actions.
  • Communication: We share thoughts and ideas to achieve common goals.
  • Flexibility: We adapt to changing circumstances with ease.
  • Commitment: We are dedicated to fulfilling our mission.
  • Teamwork: We work collaboratively to reach shared objectives, recognizing the strength of unity.
  • Integrity: We conduct ourselves with fairness and respect for all.
  • Respect: We maintain professionalism and consideration in all aspects of our work.

Diversity Commitment: At The Humane Society of Rochester and Monroe Co, we value our people as our greatest asset. United by our mission, we strive to foster a diverse and equitable environment where all staff, volunteers, and community members feel included and valued.

EOE/ADA

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