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Compassionate Adoption Consultant

2 months ago

Fairport, New York, United States The Humane Society of Rochester and Monroe Co Full time
Job Overview

Schedule: Weekend availability required

Key Responsibilities:

  • Facilitate adoption discussions and showcase animals to potential adopters
  • Deliver outstanding customer service to individuals interested in adopting
  • Respond to inquiries regarding animals and the adoption procedure
  • Provide nurturing care to all shelter animals
  • Ensure accurate documentation and processing of adoption paperwork
  • Exhibit patience and understanding when assisting guests in challenging situations
  • Conduct follow-up consultations post-adoption
  • Manage adoptions for animals with unique medical or behavioral requirements
  • Maintain knowledge of various animal species and address common issues faced in adoptive settings
  • Oversee general animal care—feeding, watering, and cleaning habitats
  • Uphold cleanliness standards for animals and work areas
  • Execute duties in alignment with organizational policies and relevant laws
  • Adhere to safety protocols for oneself and others
  • Perform additional tasks as needed

Qualifications:

Education & Experience: High school diploma or equivalent required. A minimum of one year of experience with animals (personal or professional) and one year in customer service is highly preferred. A combination of education and experience may be considered.

Skills: Ability to comprehend simple instructions, brief correspondence, and memos. Proficient in presenting information effectively in individual and small group settings. Capable of applying basic mathematical concepts. Must possess the ability to follow detailed instructions and apply common sense to resolve issues, as well as manage problems with limited variables in standardized scenarios. Strong animal handling skills are preferred. Proficient computer skills, including word processing and spreadsheets; ability to learn internal software systems. Ability to operate animal microchip scanners, cash registers, and utilize cleaning supplies.

Physical Requirements: While performing job duties, the employee is frequently required to remain stationary, navigate the facility, and lift weights up to 20 pounds. Regular communication with others is necessary. Occasionally, the employee may need to move heavier weights.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Alignment with Organizational Values:
Mission: Collaborating with our community to enhance the lives of animals through advocacy, prevention, and life-saving care.
Vision: A fair and compassionate world for all animals.
Core Values: We recognize that our supporters are vital to our mission, contributing time or resources to help us succeed. Our core values guide us in delivering the best service to animals, our community, our organization, and ourselves.

  • Compassion: We empathize with the experiences of both people and animals through constructive actions.
  • Communication: We share thoughts, feelings, and ideas to achieve common goals.
  • Flexibility: We adapt comfortably to new circumstances.
  • Commitment: We are dedicated to fulfilling our mission.
  • Teamwork: We collaborate to reach shared objectives, recognizing that our organization thrives in unity.
  • Integrity: We act with honor and respect for animals, individuals, the organization, and the community.
  • Respect: We maintain professionalism and consideration in all aspects of our work.

Diversity Commitment: At The Humane Society of Rochester and Monroe Co, we believe our people are our greatest asset. United by our mission, we strive to create a diverse and equitable environment that fosters mutual respect, ensuring all staff, volunteers, and community members feel included and valued.

EOE/ADA