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Security and Protection Specialist

2 months ago

Honolulu Hawaii, United States Renaissance Honolulu Hotel & Spa Full time
Job Summary

The Renaissance Honolulu Hotel & Spa is seeking a highly skilled and experienced Safety and Security Officer to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and hotel premises.

Key Responsibilities
  • Provide protection and communication with hotel guests and employees
  • Patrol hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of hotel rules and regulations
  • Use proper radio etiquette at all times
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel
  • Maintain and review daily activity log
  • Maintain confidentiality with respect to guest and employee incidents
  • Hold briefing with Guest Services staff both at the beginning and end of shift
  • Check ID of visitors/employees as necessary
  • Access secured areas for authorized personnel
  • Be an active member of the Safety Committee
  • Maintain an awareness of legal limitations of position (local, state and/or federal ordinances)
  • Assist guests to their rooms or assist guests' entry into their rooms according to hotel standards
  • Assist during medical emergencies
  • Respond to emergency situations, including medical, security, guest complaints, etc.
  • Investigate assault complaints
  • Assist outside agencies, as necessary, to maintain effective liaison
  • Respond to altercations, and investigate
  • Have knowledge of hotel and guestroom locking systems
  • Monitor TV cameras, if applicable
  • Administer First Aid/CPR as necessary
  • Challenge suspicious persons
  • Check safety hazards
  • Administer Heimlich Maneuver and/or First Aid/CPR as necessary
  • Complete Incident/Accident reports in a clear and concise manner
  • Efficiently relay all information involved in emergency situations to designated management
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
  • Monitor employees as they enter and exit the building
  • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel
  • Document all deliveries
  • Patro area to insure that areas are secure and free of unauthorized persons and disturbances
  • Provide escorts to persons carrying money, or other requests
  • Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable
Requirements
  • High School diploma or equivalent and/or experience in a hotel or related field preferred
  • Flexible and long hours sometimes required
  • Current Guard Card
  • CPR/FA Certified
  • Current Driver's License
  • Ability to stand during entire shift
  • Ability to climb and descend stairways and run
  • Ability to physically deter individuals who pose a threat to employee and/or guests
  • Maintain a warm and friendly demeanor at all times
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
  • Attend all hotel required meetings and trainings
  • Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
  • Comply with hotel standards and regulations to encourage safe and efficient hotel operations
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
  • Must be able to cross-train in other hotel-related areas
  • Must be able to maintain confidentiality of information
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management
Compensation

The hourly rate for this position is $26/hour.