Director of Hotel Operations
2 days ago
The estimated annual salary for this role is between $60,000 and $100,000.
About VMV Capital Group
VMV Capital Group is a company that prides itself on providing a wonderful guest experience and employee experience at its properties. With a focus on exceptional customer service and innovative management practices, we strive to set ourselves apart from the competition.
Key Responsibilities
- Ensure attainment of budget goals across all departments: Monitor staffing guidelines, payroll, room rates, yield management, and departmental procedures.
- Work with Director of Operations to establish incentive programs, conduct staff meetings, and maintain interdepartmental communication.
- Conduct audits, monitor inventory control, rate surveys, and amenity programs.
- Manage asset maintenance, capital budgets, and property inspections.
- Promote guest satisfaction through complaint evaluation, response letters, and community involvement.
- Lead sales initiatives, develop marketing plans, and review quarterly performance.
- Oversee human resources, including hiring, training, and performance evaluations.
- Foster associate development and ensure compliance with policies and procedures.
Requirements
- Bachelor's degree in hotel/restaurant management or business, or equivalent experience.
- 5+ years of management experience and strong supervisory skills.
- Ability to communicate positively with guests and coworkers.
- Familiarity with hotel operations and knowledge of interdepartmental relationships.
- Social skills and ability to perform work under pressure.
Benefits
- Competitive salary range ($60,000 - $100,000)
- Opportunities for professional growth and development
- A supportive and dynamic work environment
- Recognition and rewards for outstanding performance
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