Hotel Operations Manager

2 days ago


Greenville, South Carolina, United States Kana Hotel Group Full time

Kana Hotel Group is committed to delivering exceptional guest experiences and driving operational excellence in the hospitality industry. We strive to create a positive work environment that fosters growth, teamwork, and customer satisfaction.

About the Role

We are seeking a highly skilled Hotel Operations Manager to join our team. The successful candidate will be responsible for overseeing daily hotel operations, ensuring seamless guest experiences, and driving revenue growth.

Key Responsibilities
  • Conduct regular employee meetings to ensure employees are informed about company policies, department procedures, and brand standards.
  • Inform team members of new programs aimed at increasing guest satisfaction and operational efficiency.
  • Respond to guest complaints in a timely manner and resolve conflicts effectively.
  • Assist with inventory management to maximize room revenue and meet budgeted targets.
  • Organize and prepare accounts payable/receivable, deposits, and input direct bills into the system.
  • Create a positive and safe work environment for all employees and guests.
  • Monitor and lead the guest service team, resolving conflicts and providing coaching as needed.
  • Develop and implement training programs to enhance team members' knowledge of brand standards.
  • Create and communicate scheduling for team members.
  • Foster high associate morale by recognizing and rewarding team members who exceed guest expectations.
  • Be involved in staffing needs, including interviewing, screening, hiring, and employee relations.
  • Conduct regular walk-throughs of the hotel during various shifts and document issues for discussion with the GM.
  • Maintain a flexible schedule to cover business needs, including absenteeism, guest events, and peak periods.
  • Promote interdepartmental collaboration to ensure efficiency and effectiveness.
  • Manage timecards for Guest Service Representatives and maintain satisfactory scores with the brand through audits, evaluations, and necessary improvements.
Requirements
  • 1-2 years of previous hospitality experience required.
  • Bachelor's degree in business or a related field preferred.
  • Supervisory experience strongly preferred.
  • Exceptional customer service skills.
  • Ability to build strong relationships with colleagues and guests.
  • Effective communication and interpersonal skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Availability to work varied shifts, weekends, and holidays based on business needs.
  • Ability to learn and utilize computer software applications.

The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications. Kana Hotel Group offers a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and results-driven professional looking to advance your career in the hospitality industry, we encourage you to apply.



  • Greenville, South Carolina, United States Cambria Hotel Greenville Full time

    Cambria Hotel Greenville is seeking a skilled Executive Chef to join our culinary team. This role offers a dynamic and fast-paced environment where you will have the opportunity to showcase your creativity and skills.We are looking for an experienced chef who can lead our kitchen team in preparing high-quality meals that meet our guests' expectations. If you...

  • Executive Chef

    6 days ago


    Greenville, South Carolina, United States Cambria Hotel Greenville Full time

    About the RoleWe are seeking an experienced Executive Chef to join our team at the Cambria Hotel Greenville. This is a fantastic opportunity to lead a dynamic kitchen team and create memorable dining experiences for our guests.The ideal candidate will have a minimum of two years of experience in hotels, restaurants or related fields and be proficient in...


  • Greenville, North Carolina, United States Hampton Inn Greenville Full time

    Job OverviewWe are seeking a highly skilled and experienced Hotel Operations Director to join our team at Hampton Inn Greenville.Estimated Salary Range$60,000 - $80,000 per yearJob DescriptionThe Hotel Operations Director is responsible for overseeing the overall operations of the hotel, ensuring that all departments are working efficiently and effectively...


  • Greenville, South Carolina, United States Harlow's Casino Resort & Hotel Full time

    **Key Responsibilities:**As a Resort Guest Services Manager at Harlow's Casino Resort & Hotel, your primary responsibility will be to oversee the daily operations of our front desk team. You will be responsible for ensuring that all guest requests are handled promptly and efficiently, while maintaining high standards of customer service.You will work closely...


  • Greenville, South Carolina, United States Splendor Sanitization Services LLC Full time

    At Splendor Sanitization Services LLC, we're looking for a skilled Hotel Maintenance Technician to join our team in the Greenville area. This is a full-time position offering 40+ hours per week.About the JobWe're seeking a proactive and reliable individual with a passion for maintenance work. As a Hotel Maintenance Technician, you'll be responsible for...


  • Greenville, South Carolina, United States Hay Creek Hotels Full time

    About UsHay Creek Hotels is a boutique hotel chain that prides itself on providing exceptional service and unique dining experiences. We are committed to delighting and surprising our guests every day.Job DescriptionWe are seeking a highly skilled Housekeeper/Laundry Attendant to join our team at Hotel Hartness. As a member of our housekeeping team, you will...


  • Greenville, South Carolina, United States Hyatt Regency Greenville Full time

    Job SummaryWe are seeking a skilled Hotel Housekeeping Attendant to join our team at Hyatt Regency Greenville. This role involves maintaining the cleanliness and organization of public areas, including the lobby, pool, and restrooms.Key Responsibilities:Maintain equipment such as vacuum cleaners and cleaning tools in good working condition.Stock room...


  • Greenville, South Carolina, United States Cambria Hotel Greenville Full time

    Raises the culinary bar at Cambria Hotel Greenville, where you'll help deliver exceptional dining experiences to our guests.About This RoleAs an Executive Chef Assistant at Cambria Hotel Greenville, you will be responsible for supporting the execution of kitchen operations. You will work closely with the executive chef and other team members to ensure that...


  • Greenville, South Carolina, United States Strand Hospitality Services Full time

    Job Summary:The Hotel Cleaning Specialist at Strand Hospitality Services plays a crucial role in maintaining a clean and welcoming environment for guests by ensuring the cleanliness and appearance of guest accommodations and public spaces.This position involves a range of tasks, including:Key Responsibilities:Guest Service:Greet and welcome guests, offering...


  • Greenville, South Carolina, United States Harlow's Casino Resort & Hotel Full time

    **Job Description:**We are seeking a skilled Customer Experience Associate to join our team at Harlow's Casino Resort & Hotel. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests by registering and assigning rooms, issuing room keys, and ensuring that their stay is enjoyable and memorable.In this...

  • Operations Director

    6 days ago


    Greenville, South Carolina, United States VMV Capital Group Full time

    Job OverviewThe Operations Director at VMV Capital Group plays a pivotal role in ensuring the smooth operation of our properties. This position demands exceptional leadership skills, strong communication abilities, and a keen eye for detail.About VMV Capital GroupVMV Capital Group is a team of industry professionals dedicated to providing an unparalleled...

  • Operations Manager

    3 days ago


    Greenville, South Carolina, United States Distributor Wire & Cable Full time

    Job OverviewDistributor Wire & Cable is a fast-growing company that requires a highly skilled and experienced Operations Supervisor to join our warehouse facility in Greenville, South Carolina. This role will be part of the key team responsible for delivering an exceptional customer experience at DWC. As an Operations Supervisor, you will oversee the...

  • Operations Manager

    7 days ago


    Greenville, South Carolina, United States Environmental Laboratories, Inc. Full time

    Environmental Laboratories, Inc. is seeking a skilled Operations Manager to oversee the daily office operations. As an integral part of our team, you will be responsible for ensuring the organization and efficiency of our work environment.Salary: $45,000 - $60,000 per yearJob Description:Key ResponsibilitiesManage the reception area and office to ensure...


  • Greenville, South Carolina, United States Communication Technology Services Inc Full time

    Job Description:We are seeking a highly skilled Network Operations Manager to join our team at Communication Technology Services Inc.This strategic role is responsible for shaping and optimizing the Network Operations Center (NOC) operational processes. The ideal candidate will ensure the efficient functioning of monitoring systems, oversee NOC technicians,...


  • Greenville, South Carolina, United States Goodwin Recruiting Full time

    About Our CompanyWe are a rapidly growing restaurant group known for our exciting and on-trend concepts, offering stability and tremendous growth opportunities.Job OverviewThis is an exceptional opportunity to lead the operations of one of our top-performing restaurants as a Restaurant Director of Operations. You will be responsible for overseeing all...


  • Greenville, South Carolina, United States Stretch Zone - 1030 Full time

    Job OverviewWe are seeking a skilled and results-driven Fitness Operations Manager to join our team at Stretch Zone - 1030. In this role, you will be responsible for overseeing daily operations, managing sales, and providing exceptional customer service.


  • Greenville, South Carolina, United States Distributor Wire & Cable Full time

    Job OverviewDistributor Wire & Cable, a fast-growing and innovative company, is seeking an Operations Management Lead to join our warehouse facility in Greenville, South Carolina. As a key member of the Operations Team, you will play a vital role in ensuring exceptional customer experience through efficient and accurate order fulfillment.Key...


  • Greenville, South Carolina, United States Aramark Full time

    **Job Title:** Food Operations ManagerAbout Us:Aramark is a leading global provider of food and facilities services. Our mission is to deliver exceptional experiences that foster connections between people and places.Salary Information: We estimate the annual salary for this role to be in the range of $70,000 - $90,000.Job Description:The Food Operations...


  • Greenville, South Carolina, United States RoadSafe Traffic Systems Full time

    Job Title: Traffic Operations ManagerAbout the Company:RoadSafe Traffic Systems is the leading provider of traffic safety products and services in the United States. With a vast network of branch locations across 48 contiguous states, we offer our customers unparalleled expertise and support.Job Summary:The Traffic Operations Manager is responsible for...


  • Greenville, South Carolina, United States Tropical Grille Verdae LLC Full time

    Job SummaryTropical Grille is a fast-casual restaurant specializing in Cuban-inspired cuisine, seeking an experienced Restaurant Operations Manager to lead our team in the Greenville area. This role requires a people-focused individual with strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer...