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Information Technology Specialist
2 months ago
We are seeking a highly organized and detail-oriented IT Coordinator to join our team at the Intrepid Sea, Air & Space Museum. The successful candidate will be responsible for managing the flow of information within the IT department, serving as the primary point of contact for internal and external stakeholders, and ensuring the smooth operation of IT systems and processes.
Key Responsibilities- IT Operations
- Manage and maintain all IT assets, including hardware and software, in compliance with internal audit controls and grant funding policies.
- Process all IT invoices and resolve billing discrepancies in a timely manner.
- Track and update IT annual budget for capital and operating expenses.
- Communication and Collaboration
- Answer phone calls and route messages to the appropriate IT personnel.
- Screen vendor calls and forward messages as necessary.
- Manage and track the use of the departmental Amex Card with supporting documentation.
- Meeting and Event Planning
- Schedule departmental meetings with business units and compile task lists.
- Track results to completion and document meeting minutes for dissemination.
- Asset Management
- Manage the tracking of IT assets through their lifecycle, from purchase to departmental loan and then through hazmat.
- Work with the Internal Auditor to ensure compliance with internal audit controls.
- Help Desk Support
- Process help desk tickets pertaining to password resets, printer repairs, and other technical issues.
- One year of experience in an office environment utilizing IT technology to perform job tasks.
- College degree and internship preferred.
- Experience utilizing Windows Office Suite products, including Word, Excel, PowerPoint, and Outlook.
- Ability to answer phone calls, record messages, and disseminate information to the appropriate IT personnel in a fast-paced environment.
- Ability to take meeting notes and document information to be shared with participants in a timely manner.
- Ability to take instruction and direction by IT personnel to support departmental initiatives.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to navigate the Museum's decks; occasionally required to move equipment to offsite locations and frequently lift up to 35 pounds.
Work Environment: While performing the duties of this job, the employee is not exposed to weather conditions for extended periods. The noise level is usually moderate and occasionally loud.
