Customer Support Specialist
1 week ago
About Rotech Healthcare Inc.
Company Overview:Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Job Description:The Customer Service Representative role is an exciting opportunity to join our team and contribute to delivering exceptional patient care. As a key member of our team, you will be responsible for managing patient interactions, processing paperwork, and ensuring accurate communication with patients, clients, and referral sources. Your strong problem-solving skills and ability to multitask will enable you to succeed in this dynamic role.
Key Responsibilities:- Patient Interactions:
- Communicate effectively with patients, clients, and referral sources via phone and email
- Respond to patient inquiries in a timely and professional manner
- Verify patient information and update records as necessary
- Process patient orders and coordinate delivery logistics
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and familiarity with Microsoft Office applications
Estimated Salary: $50,000 - $70,000 per year
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