Medical Customer Service Professional
4 days ago
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
We provide high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage at Rotech.com
Job Summary
We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
Essential Job Duties and Responsibilities
- Assists with updating respiratory grids.
- Clears previous day's routes and checks all paperwork for accuracy and completeness.
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
- Completes SOPs/CMNs and documents on tracking logs.
- Complies with all applicable company policies and procedures to meet JCAHO and company standards.
- Captures and coordinates all patient information, processes paperwork, including preparation of files for the Billing Department, and completes batch reports for UPS deliveries.
- Maintains referral logs.
- Monitors office supplies.
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West Palm Beach, Florida, United States Rotech Healthcare Full timeAbout Rotech Healthcare Inc.We are a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. Our goal is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.Our...
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