Automation Support Specialist

2 weeks ago


Peru, Illinois, United States Revere Electric Supply Co Full time
Job Overview

Revere Electric Supply Company, a prominent distributor in the electrical automation sector, is on the lookout for an Inside Automation Support Specialist to enhance our team. This role focuses on Rockwell Automation products, including PAC, PLC, IO, HMI, and associated software solutions.

Key Responsibilities

The Inside Technical Specialist (ITS) will serve as the primary technical resource for both internal teams and customers. This position is crucial for delivering comprehensive solutions involving Rockwell Automation and Vendor Partner Products.

  • Technical and Sales Support:
    1. Exhibit expertise in current technologies relevant to the supported products.
    2. Diagnose and address technical challenges faced by customers.
    3. Assist various Revere roles with necessary technical guidance.
    4. Engage in continuous training to uphold technical proficiency.
    5. Prepare quotations and Bills of Materials (BOMs) for customer needs.
    6. Develop demonstrations for customer interactions.
    7. Manage Revere's demo assets effectively.
    8. Contribute to enhancing Customer Experience environments at Revere locations.
  • Customer Engagement:
    1. Facilitate sales efforts by promptly identifying resolutions for customer inquiries.
    2. Communicate product functionalities to customers via phone, virtual meetings, and email.
    3. Highlight the advantages of assigned products in competitive contexts.
    4. Practice active listening and effective communication to achieve consensus.
Qualifications
  • A four-year degree in engineering or a related technical field is preferred; a technical associate degree with relevant experience is also acceptable.
  • Demonstrated proficiency within designated product categories.
  • A minimum of four years of experience in the Industrial Automation industry is preferred.
  • A collaborative individual dedicated to ensuring customer satisfaction.
  • Exceptional communication abilities.
  • Familiarity with Windows operating systems and Microsoft Office Suite.
  • A strong work ethic and self-motivated attitude.


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