Customer Success Manager

6 hours ago

Minneapolis, Minnesota, United States Trane Technologies Full time
Job Summary: We are seeking a highly skilled Strategic Account Customer Experience Manager to join our team at Trane Technologies. In this role, you will be responsible for developing service strategies for large national accounts with multiple locations across North America. You will work closely with the Strategic Account Vertical Market Manager to identify customer requirements and develop service level agreements with specific deliverables and tracking mechanisms.

Key Responsibilities:

* Develop strategic service plans with assigned accounts to identify customer requirements and develop service level agreements with specific deliverables and tracking mechanisms.
* Work closely with the Thermo King Dealer network to develop a comprehensive service plan to deliver a consistently excellent service experience that reduces customer's costs and downtime and improves efficiencies.
* Provide timely service support to technical, maintenance, installation, and training needs of assigned accounts and be able to manage and provide swift conflict resolution when required.
* Effectively manage commercial policy within the assigned financial budget to quickly address customer issues to maintain relationships and to deliver an excellent customer experience.
* Facilitate stronger communication to assigned accounts and dealers so they are well apprised on all service matters to reduce costs, downtime and improve efficiency.
* Serve as the main service liaison between the customer, Thermo King Corporation and our dealers to ensure a consistent level of service.
* Bring customer issues and awareness to Thermo King Corporation in order to develop long term technical and/or product development solutions to the market.
* Develop and implement national training or customer support programs with each assigned account with participation from local Thermo King Dealer(s) when applicable that result in increased customer loyalty and in meeting or exceeding revenue quota.

Requirements:

* High School or Associate's Degree and at least 5 years of technical school. College degree preferred.
* 5-10 years overall experience, preferred in field service and/or service management.
* Preferred industry experience in transportation and/or transport refrigeration.
* Prior experience working with dealers preferred.
* Proven ability to learn complex systems with strong technical acumen.
* Excellent training and communication skills.
* Ability to work with computer programs such as Excel, Word, Outlook and be able to learn proprietary TK software programs required to perform duties quickly.
* Comfortable and effective at conflict resolution.
* Effective problem solver.
* Travel: 60%

Compensation:

Total compensation for this role also will include an incentive plan.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • Customer Success Manager

    6 days ago

    Minneapolis, Minnesota, United States Genesys Cloud Services, Inc. Full time

    Customer Success ManagerGenesys Cloud Services, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring their success with our Genesys Cloud platform.Key Responsibilities:Manage a...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States VuMedi Full time

    About VuMediVuMedi is a leading healthcare education platform that empowers doctors worldwide to improve patient care. We're seeking a Customer Success Manager to help us continue to be the best digital video resource for physicians.The RoleAs a Customer Success Manager, you'll be responsible for building meaningful relationships with our customers,...

  • Customer Success Manager

    11 hours ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is a leading provider of data-driven solutions for the healthcare industry. We are seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a strong background in customer relationship management, with a proven track record of driving growth and adoption of our products and services. As a...

  • Customer Success Manager

    2 months ago

    Minneapolis, Minnesota, United States VuMedi Inc. Full time

    About the Role:VuMedi Inc. is a leading healthcare education platform for doctors worldwide. We are seeking a skilled professional to join our team as a Customer Success Manager to help us continue to be the best digital video resource for physicians as they look for new ways to improve patient care.Key Responsibilities:Build Meaningful Relationships:...

  • Senior Manager, Customer Success

    2 weeks ago

    Minneapolis, Minnesota, United States MongoDB Full time

    Customer Success Manager, EnterpriseMongoDB is seeking an experienced Customer Success Manager to lead our Enterprise Customer Success program in the North region. As a key member of our Customer Success team, you will be responsible for driving customer retention, expansion, and satisfaction across our enterprise customer base.Key Responsibilities:Recruit,...

  • Customer Success Account Manager

    2 hours ago

    Minneapolis, Minnesota, United States DocuSign Full time

    Job Title: Customer Success Account ManagerJob Summary:We are seeking a highly motivated and experienced Customer Success Account Manager to join our team at DocuSign. As a Customer Success Account Manager, you will be responsible for owning a portfolio of accounts and renewals in an assigned territory. Your primary goal will be to drive customer adoption,...

  • Customer Success Manager, CoCounsel

    4 weeks ago

    Minneapolis, Minnesota, United States Thomson Reuters Full time

    About the RoleThomson Reuters is seeking a highly skilled Customer Success Manager to join our team, working on the CoCounsel product. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and training, and driving long-term relationships with clients. As a key member of our Customer Success team,...

  • Customer Success Manager, CoCounsel

    4 weeks ago

    Minneapolis, Minnesota, United States Thomson Reuters Full time

    About the RoleThomson Reuters is seeking a highly skilled Customer Success Manager to join our team, working on the CoCounsel product. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and training, and driving long-term relationships with clients. As a key member of our Customer Success team,...

  • Customer Success Manager

    21 hours ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job SummaryIn this role, you will work closely with the Strategic Account Vertical Market Manager to develop service strategies for large national accounts with multiple locations across North America. Your primary responsibility will be to manage the technical service support and training requirements of assigned Strategic Accounts and Thermo King Dealers...

  • Customer Success Advocate

    4 weeks ago

    Minneapolis, Minnesota, United States Trelleborg Group Full time

    Job Title: Customer Success AdvocateWe are seeking a highly skilled Customer Success Advocate to join our team at Trelleborg Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and driving business growth through strategic account management.Key Responsibilities:Develop and maintain strong...

  • Customer Success Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Wolters Kluwer Full time

    Job Title: Customer Success SpecialistWolters Kluwer is seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our sales team, you will be responsible for driving customer adoption, pursuing renewals, and up-selling opportunities in our customers' existing product lines.Key Responsibilities:Monitor and...

  • Customer Success Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Wolters Kluwer Full time

    Job Title: Customer Success SpecialistWolters Kluwer is seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our sales team, you will be responsible for driving customer adoption, pursuing renewals, and up-selling opportunities in our customers' existing product lines.Key Responsibilities:Monitor and...

  • Senior Customer Success Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States ResMed Full time

    Job Title: Senior Customer Success SpecialistWe are seeking a highly skilled Senior Customer Success Specialist to join our team at ResMed. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their business goals and objectives through the effective use of our Resupply products and services.Key...

  • Senior Customer Success Professional

    4 weeks ago

    Minneapolis, Minnesota, United States ResMed Full time

    Customer Success Specialist Job DescriptionBrightree, a subsidiary of ResMed, is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will play a critical role in driving consistent customer value through adoption of Brightree products and services.Key Responsibilities:Meet with newly...

  • Senior Customer Success Specialist

    4 days ago

    Minneapolis, Minnesota, United States ResMed Full time

    About the RoleBrightree, a subsidiary of ResMed, is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for driving consistent customer value through adoption of Brightree products and services.Key ResponsibilitiesMeet with newly onboarded customers to assess adoption,...

  • Customer Success Director

    2 days ago

    Minneapolis, Minnesota, United States Trane Technologies, plc Full time

    In coordination with the Strategic Account Vertical Market Manager, the Strategic Account Customer Experience Manager will be responsible for developing service strategies for large national accounts with multiple locations across North America. Key responsibilities include managing transportation solutions, customer experience, and technology to drive...

  • Program Success Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Prep Network Full time

    Job Title: Program Success ManagerPrep Network is seeking a highly motivated and relationship-driven Program Success Manager to join our team. As a key member of our organization, you will be responsible for cultivating, nurturing, and maintaining strong relationships with Program Directors, managing and prioritizing opportunities, and delivering consistent...

  • Program Success Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Prep Network Full time

    Job Title: Program Success ManagerPrep Network is seeking a highly motivated and relationship-driven Program Success Manager to join our team. As a key member of our organization, you will be responsible for cultivating, nurturing, and maintaining strong relationships with Program Directors, driving revenue through proactive targeting and building long-term...

  • Client Success Account Manager

    4 weeks ago

    Minneapolis, Minnesota, United States LetsGetChecked Full time

    Job Title: Client Success Account ExecutiveAt LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. We are seeking an experienced Client Success Account Executive to join our team and help us achieve our mission.Job SummaryThe Client Success Account Executive will be responsible for managing and growing...

  • Customer Experience Marketing Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Calabrio Full time

    Customer Marketing ManagerAre you passionate about driving customer success and marketing excellence? We're seeking a talented Customer Marketing Manager to join our dynamic team at Calabrio. As a key member of our marketing team, you'll play a crucial role in developing and executing customer-centric marketing initiatives that deepen relationships, drive...