Customer Success Manager
9 hours ago
Inovalon is a leading provider of data-driven solutions for the healthcare industry. We are seeking a highly skilled Customer Success Manager to join our team.
The ideal candidate will have a strong background in customer relationship management, with a proven track record of driving growth and adoption of our products and services. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes while using Inovalon's solutions.
Key Responsibilities:
- Develop and execute comprehensive strategic account plans to drive adoption and outcomes leading to renewals, expansion, and advocacy for each customer.
- Prepare and lead regular meetings with customers to discuss their goals, progress, and challenges.
- Identify and mitigate risks to customer success, and develop strategies to overcome obstacles.
- Manage renewal opportunities and identify expansion opportunities for existing customers.
- Build and maintain strong relationships with customer stakeholders, including senior-level executives and decision-makers.
Requirements:
- Minimum of 5 years of experience in customer relationship management, with a strong background in the healthcare industry.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.
- Proven track record of driving growth and adoption of products and services.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
We offer a competitive salary range of $80,000-$120,000 USD, depending on experience and qualifications. If you are a motivated and results-driven professional with a passion for the healthcare industry, we encourage you to apply.
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