Automotive Sales Specialist

2 weeks ago


Pleasanton, California, United States Hendrick Automotive Group Full time

Company Overview:

Hendrick Automotive Group is a leader in the automotive industry, dedicated to providing exceptional customer experiences and high-quality vehicles.

Position Summary:

The Automotive Sales Specialist is responsible for selling new and pre-owned vehicles while ensuring customer satisfaction throughout the sales process.

Key Responsibilities:

  • Achieve dealership sales targets.
  • Welcome customers and assess their vehicle preferences.
  • Provide detailed explanations of vehicle features and conduct demonstration drives.
  • Recommend additional equipment and options for purchase.
  • Calculate and communicate sales pricing, including taxes and trade-in values.
  • Complete all necessary documentation related to vehicle sales.
  • Coordinate vehicle delivery and registration processes.
  • Research vehicle availability and optional features.
  • Engage in proactive business development activities.
  • Address and resolve customer inquiries and concerns.
  • Maintain customer satisfaction index (CSI) at or above company standards.
  • Keep a clean and organized workspace.
  • Participate in ongoing training and development.
  • Accurately record hours worked in the company timekeeping system.
  • Adhere to all safety regulations and company policies.
  • Perform other duties as assigned.

Qualifications:

To excel in this role, candidates should possess the following:

  • High School Diploma or equivalent; further education is a plus.
  • Experience in sales or customer service is preferred.
  • Valid driver's license is required.
  • Intermediate proficiency in Microsoft Office and customer management software.
  • Strong communication skills and the ability to follow instructions.
  • Ability to work flexible hours, including evenings and weekends.

Physical and Environmental Requirements:

This position involves frequent standing, walking, and interaction with customers both indoors and outdoors. Candidates should be prepared for a dynamic work environment.

Core Values:

Our company values include integrity, teamwork, commitment to customer satisfaction, and a passion for excellence. We strive to create a supportive and respectful workplace.

This job description is intended to provide a general overview of the responsibilities and qualifications associated with the position. It is not exhaustive and may be subject to change.



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