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Records Management Specialist

2 months ago

Pleasanton, California, United States Hendrick Automotive Group Full time

Company Overview: Hendrick Automotive Group is dedicated to providing exceptional service and maintaining high standards in the automotive industry.

Position Summary: The role of the File Clerk/Loaner Car Agent is essential for maintaining an organized and efficient filing system, ensuring that all records are easily accessible for retrieval.

Key Responsibilities:

  • Organize and file dealership documents, reports, and correspondence systematically.
  • Retrieve requested information from files promptly.
  • Ensure that all files are up-to-date and accurately maintained.
  • Document all materials removed from files for tracking purposes.
  • Provide copies of records as required.
  • Uphold customer satisfaction indices in accordance with company standards.
  • Maintain a tidy, organized, and safe workspace.
  • Engage in mandatory training sessions.
  • Accurately log all hours worked in the company’s timekeeping system.
  • Adhere to established safety protocols and regulations.
  • Exhibit the core values of the company in all interactions.
  • Comply with company policies and procedures.
  • Observe all applicable safety rules and regulations.
  • Perform additional tasks as assigned.
  • Manage loaner car agreements and track contracts effectively.

Qualifications:

To excel in this position, candidates should possess the following:

Education:

  • High School Diploma or equivalent is required.
  • Additional degrees in relevant fields are a plus.

Experience:

  • Up to 3 years of office or administrative experience is preferred.

Skills:

  • Strong organizational capabilities.
  • Basic computer proficiency for utilizing timekeeping systems.
  • Effective communication skills, both verbal and written.

Attendance:

This position requires consistent and reliable attendance, with potential shifts that may include evenings, weekends, and holidays.

Physical and Environmental Demands:

Job duties are primarily performed in an office environment, requiring regular sitting or standing, and interaction with various personnel.

Core Values:

The ideal candidate will embody the following core values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

This job description is intended to provide a general overview of the responsibilities and qualifications associated with the position. It is subject to change at the discretion of the company.