Field Service Specialist
1 week ago
We are seeking a highly skilled and experienced Field Service Specialist to join our team in Atlanta, GA. As a key member of our national service team, you will play a leading role in supporting the onsite technical needs of our customers.
About UsNew Erie Scientific LLC is a global company that recognizes the importance of its talented employees in driving success. Our team is dedicated, and our work is rewarding both personally and professionally because it matters.
What We Offer- A competitive salary of $80,000 per year with overtime pay and a bonus plan.
- Health and retirement benefits, paid holidays, and a company car.
- Full in-house training on all products supported.
In this autonomous role, you will spend most of your time with the customer, traveling daily in the field. Your work will have a direct impact on patient outcomes, and no day or week will look the same.
Key Responsibilities:- Provide world-class service to customers by performing preventative and corrective maintenance for our instrumentation.
- Use expert troubleshooting skills to diagnose and resolve technical issues on various electromechanical instruments.
- Manage service call scheduling, parts inventory, and other administrative tasks.
- Build trust-based relationships with customers.
- Interact with internal stakeholders, including technical support teams, manufacturing, and sales.
- Prepare periodic reports to management.
To be successful in this role, you should have:
- 2+ years of field service experience preferred.
- An associate degree or bachelor's degree in electrical or mechanical engineering, or another scientific degree preferred.
- Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation.
- Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
- Up to 80% travel may be required to meet customer needs.
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