Financial Assistance Counselor via Phone
2 weeks ago
About NYC Health + Hospitals:
Empowering Every New Yorker to Achieve Optimal Health
NYC Health + Hospitals stands as the largest public healthcare network in the United States, delivering vital outpatient, inpatient, and home-based services to over one million residents annually across the five boroughs. Our diverse team is dedicated to enabling New Yorkers to attain their healthiest lives.
Position Overview:
The Telephonic Financial Counselor plays a crucial role in aiding uninsured or underinsured individuals in securing health insurance coverage or financial support for their medical expenses. Key responsibilities encompass evaluating patient eligibility, facilitating insurance applications, addressing patient inquiries, and conducting follow-ups on submitted applications.
Core Responsibilities Include:
- Assessing uninsured or underinsured patients for potential insurance or financial aid
- Conducting outbound communications to provide patients with cost-related information
- Adhering to established organizational protocols and guidelines
- Documenting call details and maintaining accurate patient records
- Collaborating with various departments to obtain updates on patient statuses
Essential Qualifications:
1. High school diploma or equivalent qualification
2. A minimum of six months experience in clerical or customer service roles
Preferred Qualifications:
- Experience in billing, financial counseling, or customer service settings
- Certification as an Application Counselor (CAC) is preferred
Benefits Offered:
- Health coverage for employees working 20 or more hours per week
- Retirement savings and pension plans
- Loan forgiveness initiatives
- Paid holidays and vacation time
- Tuition discounts for college courses and opportunities for professional growth
- Employee discount programs
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