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Student Financial Support Advisor

2 months ago

New York, New York, United States New York Law School Full time

Financial Aid Counselor

New York Law School (NYLS) is seeking a dedicated Financial Aid Counselor to facilitate system support and execute electronic processes that transfer various data files between the Department of Education and the NYLS Banner system. This role involves processing and certifying all facets of the loan process, advising both incoming and current students on scholarships and the financial aid system, and adjusting financial aid packages as necessary. Additionally, the Financial Aid Counselor will provide backup support for various team members within the office and participate in on-campus events organized by the Admissions and Student Financial Services Office as required.

The ideal candidate will demonstrate collegiality in a collaborative environment and maintain an inclusive, accessible, and professional atmosphere within the office. A strong understanding of cultural awareness and agility is essential, along with a commitment to effectively engaging with individuals from diverse backgrounds.

This position will report directly to the Executive Director of Financial Aid.

Key Responsibilities:

  • Manage and respond to inquiries received through the financial aid inbox and phone line.
  • Oversee the internal financial aid calendar.
  • Assist in preparing financial aid award letters for newly admitted students.
  • Support the manual adjustment process for scholarships.
  • Facilitate budget loan increases, summer loan applications, consortium agreements, certification of private and bar study loans through electronic transfer processes, and academic status changes for continuing students.
  • Provide guidance to incoming and continuing students regarding the financial aid process.
  • Assist the Executive Director of Financial Aid with both internal and external financial aid reporting.
  • Coordinate and manage the donor scholarship process.
  • Participate in events sponsored by the Office of Admissions and Student Financial Services.
  • Perform additional projects and duties as assigned, which may include outreach to admitted students, attending recruitment events, providing campus tours, system testing, updates, and training.
  • Fulfill any other responsibilities necessary to support the school's goals, priorities, and outcomes, while upholding our organizational values.

Qualifications:

  • A bachelor's degree is required, along with a minimum of three years of relevant experience in higher education, demonstrating sophisticated knowledge and experience with PC database systems and database management.
  • Experience with Banner is essential, as well as proficiency in Win SCP, Argos, and the Microsoft Office Suite.
  • Ability to collect, interpret, and analyze data effectively.
  • Strong interpersonal skills, with the capability to engage with diverse individuals and groups at all organizational levels.
  • Demonstrated sound judgment and robust problem-solving abilities.
  • Considerable experience in managing large volumes of mailings.
  • Excellent written and verbal communication skills are essential; a friendly, patient, diplomatic, and helpful demeanor is required.
  • Strong commitment to customer service and teamwork.
  • Ability to work effectively under pressure and manage multiple tasks simultaneously.
  • Capacity to maintain confidential and sensitive information with professionalism and respect.
  • Exceptional time management skills are necessary.
  • Availability for evening and weekend work may be required.

Compensation and Benefits:

This position offers a competitive salary range of $60,000 to $70,000 annually, along with a comprehensive benefits package.