Customer Service Representative

5 days ago

Melville, New York, United States Public Service Enterprise Group Inc Full time
Job Title: Customer Service Associate

Join Public Service Enterprise Group Inc as a Customer Service Associate and be part of a team that provides exceptional customer experiences. As a key member of our Call Center team, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our customers.

Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Provide accurate and up-to-date information to customers regarding their accounts and services
  • Make financial decisions to protect and collect revenues, and adjust customer accounts as necessary
  • Work within prescribed telephone and customer satisfaction goals
  • Accept feedback and change behavior from quality assessments
  • Instruct other similar or lower-grade employees in the proper performance of the Customer Representative job duties and conduct workflow
Requirements:
  • High School Diploma or GED
  • Strong customer service communication skills
  • Self-starter with the ability to handle customer contacts in a pleasant and courteous manner
  • Proficient in typing and grammar
  • Accurate data entry skills and ability to conduct simple math calculations
  • Computer literacy/proficiency in a Windows Operation System
  • Must pass computerized customer service entrance exam
  • Must be available to work additional hours as needed, especially during storm conditions
  • Candidate must foster an inclusive work environment and respect all aspects of diversity
Preferred Qualifications:
  • One year of call center, other direct telephone contact, or in-person customer contact experience
  • Associates Degree
  • Proficient in MS Office Suite

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status, or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

PSEG employees must apply for jobs internally through emPower, which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call or email . If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

  • Customer Service Representative

    8 hours ago

    Melville, New York, United States Public Service Enterprise Group Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at PSEG. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering inbound calls, and resolving customer inquiries in a timely and professional manner.Key Responsibilities- Answer inbound calls...

  • Customer Service Representative

    3 weeks ago

    Melville, New York, United States Randstad Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...

  • Customer Service Representative

    5 days ago

    Melville, New York, United States Natural Organics Inc Full time

    Customer Service RepresentativeAt Natural Organics Inc, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Service Department, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key...

  • Customer Service Representative

    6 days ago

    Melville, New York, United States Randstad Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.Key Responsibilities:Manage customer...

  • Customer Service Representative

    3 weeks ago

    Melville, New York, United States Natural Organics Inc Full time

    Customer Service RepresentativeAt Natural Organics Inc, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that...

  • Customer Service Representative

    6 days ago

    Melville, New York, United States LHH Recruitment Solutions Full time

    Customer Service Representative Job DescriptionLHH Recruitment Solutions is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Handle customer...

  • Customer Service Representative

    2 weeks ago

    Melville, New York, United States GEICO Full time

    Part Time Billing Customer Support RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our Auto Service team in Melville, NY. As a Billing Customer Support Representative, you will be responsible for providing exceptional customer service to policyholders regarding billing information and internet use.Key...

  • Customer Service Representative

    4 weeks ago

    Melville, New York, United States Government Employees Insurance Company Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our policyholders. As a key member of our team, you will be the first point of contact for our customers, answering their questions, making policy changes, and providing recommendations.Key Responsibilities:Provide outstanding customer...

  • Customer Service Representative

    5 days ago

    Melville, New York, United States GEICO Full time

    Customer Service RepresentativeWe're seeking a highly motivated and enthusiastic individual to join our Auto Service team in Melville, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders regarding billing information and internet use.Key Responsibilities:Provide general billing...

  • Customer Service Representative

    4 days ago

    Melville, New York, United States LHH Recruitment Solutions Full time

    Customer Service Representative OpportunityLHH Recruitment Solutions is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.Key Responsibilities:Handle inbound and outbound customer calls regarding product inquiries, order...

  • Customer Service Representative

    3 weeks ago

    Melville, New York, United States Government Employees Insurance Company Full time

    Customer Service Representative Job DescriptionGEICO is seeking a skilled Customer Service Representative to provide exceptional service to policyholders in our Melville, NY office.Key Responsibilities:Provide outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfactionEffective communication and listening...

  • Customer Service Representative

    4 weeks ago

    Melville, New York, United States Community Development C Full time

    Job Title: Customer Engagement RepresentativeCommunity Development Long Island (CDLI) is seeking a highly organized and detail-oriented Customer Engagement Representative to join our team. As the main contact for customers seeking information about the Plus One ADU Program, you will be responsible for interacting with customers to provide information in...

  • Customer Service Representative

    3 weeks ago

    Melville, New York, United States Government Employees Insurance Company Full time

    Customer Service Representative – Melville, NYSalary: $21.34 per hour/$43,000 annuallyWe're seeking a skilled Customer Service Representative to provide exceptional support to our policyholders. As a key member of our team, you'll be responsible for answering billing questions, making policy changes, and providing recommendations to ensure a seamless...

  • Customer Service Representative

    2 days ago

    Melville, New York, United States Randstad Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Manage customer...

  • Customer Service Representative

    5 days ago

    Melville, New York, United States GetixHealth Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at GetixHealth. As a Hybrid: Bilingual Customer Service Specialist, you will be responsible for providing exceptional customer service to patients and their representatives, while also working in a hybrid environment that combines remote and on-site...

  • Customer Service Representative

    4 weeks ago

    Melville, New York, United States Brighton Health Plan Solutions, LLC Full time

    About the RoleMagnaCare is seeking skilled professionals to join our team as Customer Service Representatives. In this role, you will play a critical part in assisting members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations, and appeals.This is a dynamic and challenging position...

  • Customer Service Representative

    4 weeks ago

    Melville, New York, United States Prestige Industries Full time

    We are a rapidly expanding company, Prestige Industries, seeking a talented Marketing Representative to join our team.Our company has recently signed a contract with a Fortune 500 Client, and we need energetic and motivated individuals to assist in providing brand awareness for our clients and their services.As a Marketing Representative, you will be...

  • Customer Service Representative

    4 days ago

    Melville, New York, United States Ajilon Full time

    Ajilon is seeking a skilled Customer Service Representative to join their team. As a key member of the customer support team, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping...

  • Customer Service Representative

    4 weeks ago

    Melville, New York, United States Brian Gill - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Brian Gill - State Farm Agent, you will play a vital role in providing exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Establish and maintain customer relationships through prompt, accurate, and friendly service.Respond to customer inquiries...

  • Customer Service Representative

    4 days ago

    Melville, New York, United States Marcum Search Full time

    Job OverviewAs a Customer Service Representative at Marcum Search, you will be responsible for supporting customers across various touchpoints, including phone, email, and in-person interactions. Your primary goal will be to provide exceptional customer service, ensuring that customers receive timely and accurate information about our products and...