Administrative Support Specialist

5 days ago


Toledo, Toledo, United States IVX Health Full time
About the Role

The Front Desk Coordinator is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

Responsibilities
  • Administrative Support: Provide administrative support to the local market, including answering telephones, directing calls to appropriate staff, and ensuring high-quality service for internal and external customers.
  • Patient Scheduling: Schedule and reschedule patient appointments according to scheduling guidelines, ensuring that patients are seen in a timely manner.
  • Front Desk Operations: Maintain patient records and files, collect copayments, coinsurance, and self-payments, and document payments in the practice management system.
  • Communication: Communicate with patients, providers, and colleagues in a professional and friendly manner, ensuring that all interactions are respectful and courteous.
  • Supply Management: Maintain and order center supplies, food, and drinks, ensuring that all items are received and follow up on incomplete orders.
  • Office Maintenance: Maintain the front desk area, including keeping the reception area clean and organized.
Requirements
  • Education: High School Diploma or GED
  • Experience: 1-2 years of experience in a front desk or administrative role, preferably in a healthcare setting
  • Skills: Professionalism, effective communication, customer service orientation, collaboration, quick learning agility, multitasking, attention to detail, intermediate computer proficiency, dependability, integrity, and confidentiality


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