IT Support Specialist

2 weeks ago


Toledo, Toledo, United States SixAxis Full time
Job Summary

We are seeking a highly skilled and motivated IT Help Desk Specialist to join our team at SixAxis. As a key member of our IT department, you will be responsible for providing first-level technical support to our end-users, resolving computer hardware and software issues, and escalating complex problems to senior technicians.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to end-users via phone, email, or in-person. Troubleshoot and resolve computer hardware and software issues, including Windows, MacOS, and iOS devices.
  • Problem Escalation: Escalate complex technical issues to senior technicians or external vendors as needed.
  • Documentation and Reporting: Accurately document and update technical issues in our ticketing system, and provide regular reports to management.
  • Training and Quality Improvement: Maintain in-depth knowledge of supported products and services, and identify opportunities for training and quality improvement.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.
  • Technical Skills: A+ or Net+ certification preferred, or demonstrated progress toward certification. Proficiency in Windows, MacOS, and iOS operating systems, as well as common software applications.
  • Problem-Solving Skills: Ability to analyze complex technical issues, identify root causes, and develop effective solutions.
Work Environment

This is a full-time position based in West Chester, OH. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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