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Lead Client Relations Executive

2 months ago

Chicago, Illinois, United States Arc Full time
Job Overview

Company Overview:
Arc operates as the premier shopper and retail agency within Publicis Groupe. In a time of significant market shifts, where consumers are increasingly selective about brands, our mission is to make your brand captivating. We refer to this approach as Irresistible Commerce, which begins with leveraging insights and data to identify barriers to growth. Subsequently, we implement compelling creative strategies to create engaging shopping experiences that resonate with customers, driving both brand loyalty and sales. Our innovative work has earned us recognition as WARC's #1 Specialty Retail Agency, with accolades from Adweek, ANA Reggie Awards, and Effies.

Position Summary

Are you eager to collaborate with dynamic brands and insightful clients? If so, this opportunity is tailored for you.

We are seeking a meticulous and organized Lead Client Relations Executive who can seamlessly integrate into our team. The ideal candidate is a dedicated professional and quick learner, passionate about retail and shopper marketing, particularly in the quick service restaurant sector. Under guidance, the Lead Client Relations Executive will be involved in the daily management of client accounts, showcasing strategic insight and a profound understanding of the client's objectives. You will foster strong relationships with internal teams, key clients, and partner agencies while overseeing various projects and initiatives, including seasonal campaigns, photoshoots, and digital assets for in-restaurant use.

Qualifications

Essential Skills:

  • Minimum of 3 years of experience in an agency environment; experience in shopper marketing or quick service restaurants is a plus.
  • Proven track record in managing client relationships and account services.
  • Experience collaborating with cross-functional teams (creative, project management, production, and/or strategy).
  • Bachelor's degree or equivalent experience in Marketing, Advertising, Business, Communications, or a related field.

Desirable Attributes:

  • Strong communication skills and a willingness to ask questions.
  • Ability to manage time effectively and maintain accountability in a fast-paced environment.
  • Highly organized with the capability to handle multiple projects concurrently.
  • Detail-oriented with a proactive approach to daily client needs.
  • Excellent interpersonal skills, fostering collaboration and mentorship among junior team members.

Knowledge and Skills Required:

  • Genuine interest in shopper and retail marketing.
  • Proficient in executing and delivering print and digital programs.
  • Highly organized with the ability to prioritize tasks and report on program progress.
  • Experience collaborating with strategy and creative teams to develop impactful solutions.
  • Familiarity with integrated agency teams.
Additional Information

Our Commitment:
At Arc, we believe in the power of our people. To achieve remarkable outcomes, we provide exceptional resources. Our comprehensive wellness and benefits offerings include:

  • Paid Family Care for parents and caregivers.
  • Financial support for Adoption, Surrogacy, and Fertility.
  • Assistance for pet adoption.
  • Employee Assistance Programs and reimbursements for health, wellness, and comfort.
  • Tuition Assistance.
  • Generous paid time off policies including flexible vacation, sick days, volunteer days, and more.
  • Matching Gifts programs.
  • Flexible working arrangements.
  • 'Work Your World' Program allowing employees to work remotely for a portion of the year.
  • Business Resource Groups supporting diverse affinities and alliances.

Arc is an Equal Opportunity Employer. Our hiring decisions are made without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.