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Customer Service Representative

2 months ago

Richmond, Virginia, United States Teleperformance USA Full time
{"title": "Customer Service Representative", "content": "About Teleperformance USA

Teleperformance USA is a global digital business services company that delivers innovative solutions to help businesses streamline their operations. Our team of experts provides exceptional customer service, ensuring that our clients' needs are met with precision and care.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch customer service, resolving issues, and exceeding customer expectations.

Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide excellent customer service through active listening and effective communication
  • Work with confidential customer information and maintain the highest level of discretion
  • Aim to resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers and colleagues to ensure seamless service delivery
Qualifications
  • 6 months of customer service experience
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
About Us

Teleperformance USA is an equal opportunity employer committed to creating a diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to provide a workplace that is conducive to happiness and a healthy work-life balance.

", "lang_code": "en-US"}