Senior Capacity Planner, Global Services Capacity Planning

3 weeks ago


Chicago, Illinois, United States Amazon Full time
About the Role

We are seeking a highly skilled and experienced Capacity Planner to join our Global Services team at Amazon. As a Capacity Planner, you will play a critical role in driving business growth and customer satisfaction by developing and implementing capacity plans that meet the needs of our customers.

Key Responsibilities
  • Develop and implement capacity plans for hiring and staffing across Global Services to ensure alignment with customer demand.
  • Lead projects to define and align Operations support teams to deliver on capacity plans.
  • Identify and implement capacity planning and management tools and technology enablers to improve operating accuracy and efficiency.
  • Coordinate with Operations, Capacity Planning, Finance, and local site workflow teams to maintain and update staffing plans.
  • Communicate capacity plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.
Requirements
  • 10+ years of experience in capacity planning, operations, or a related field.
  • Proven track record of developing and implementing successful capacity plans that drive business growth and customer satisfaction.
  • Excellent communication and project management skills, with the ability to work effectively with cross-functional teams.
  • Experience with capacity planning tools and technology enablers, such as forecasting and analytics software.
About Amazon

Amazon is a global leader in e-commerce, cloud computing, and artificial intelligence. We are committed to innovation, customer obsession, and operational excellence. Our Global Services team is responsible for delivering exceptional customer experiences across the globe, and we are seeking talented individuals to join our team.

Why Join Amazon?

At Amazon, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will have the chance to develop your skills and expertise in a fast-paced and dynamic environment, and you will be rewarded with competitive compensation and benefits.



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