Automotive Customer Service Representative

5 days ago


Mobile, Alabama, United States Pep Boys Full time

Job Summary:

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities:

  • Customer Engagement: Engage with customers to understand their needs, provide solutions, and build trust.
  • Sales and Service: Sell parts and services that meet the customer's needs, ensuring their vehicle runs at peak efficiency.
  • Customer Care: Assist with various aspects of customer care, including work order and register assistance, facility maintenance, and outside purchase ordering.
  • Policy Adherence: Follow all policies and procedures related to cash, credit, check, refund, and return policies.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with customers and colleagues.
  • Customer Focus: A customer-centric approach to sales and service, with a focus on building strong relationships and driving customer satisfaction.
  • Technical Knowledge: Basic knowledge of automotive products and services, with a willingness to learn and stay up-to-date on industry developments.

What We Offer:

  • Competitive Compensation and Benefits: A comprehensive compensation package, including competitive salary, benefits, and opportunities for career growth.
  • Opportunities for Advancement: A clear path for career advancement, with opportunities to take on new challenges and responsibilities.


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