Automotive Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.
Key Responsibilities:
- Customer Engagement: Engage with customers to understand their needs, provide solutions, and build trust.
- Sales and Service: Sell parts and services that meet the customer's needs, ensuring their vehicle runs at peak efficiency.
- Customer Care: Assist with various aspects of customer care, including work order and register assistance, facility maintenance, and outside purchase ordering.
- Policy Adherence: Follow all policies and procedures related to cash, credit, check, refund, and return policies.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with customers and colleagues.
- Customer Focus: A customer-centric approach to sales and service, with a focus on building strong relationships and driving customer satisfaction.
- Technical Knowledge: Basic knowledge of automotive products and services, with a willingness to learn and stay up-to-date on industry developments.
What We Offer:
- Competitive Compensation and Benefits: A comprehensive compensation package, including competitive salary, benefits, and opportunities for career growth.
- Opportunities for Advancement: A clear path for career advancement, with opportunities to take on new challenges and responsibilities.
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