Guest Services Supervisor at Luxury Hotel

2 weeks ago


Teton Village, Wyoming, United States Hotel Terra & Teton Mountain Lodge, by Noble House Full time
Position Overview

Located at the foot of Jackson Hole Mountain Resort, our esteemed 4-diamond property draws visitors from across the globe. Experience our acclaimed dining, rejuvenating spa, and become part of our dynamic and spirited workforce.

Role Responsibilities

As the Front Desk Manager, you will collaborate closely with your team of agents to deliver an exceptional guest experience from arrival to departure. Your daily responsibilities will include welcoming guests, managing check-ins and check-outs, and providing support with scheduling and administrative duties as required. You will lead the Front Office team to enhance guest satisfaction, surpass expectations, and efficiently achieve daily departmental goals.

Compensation and Benefits

In exchange for your expertise as our Front Desk Manager, we offer:

  • Attractive Salary
  • Comprehensive Medical Benefits Package
  • 401(k) Matching after one year
  • Competitive Pay and Flexible Work Schedules
  • Complimentary Access to Fitness Center, Bus Pass, and Employee Meal
  • Discounts at our Spa, Restaurant & Bar, and Retail Outlets
  • Reduced Rates for Noble House Hotels & Resorts Accommodations
  • Discounts on Ski Passes
  • Shared Ski Pass Benefits
  • Onsite Ski-in, Ski-out Access and Storage

Candidate Requirements

To excel as our Front Desk Manager, you should possess:

  • Experience in a comparable hotel setting (132 rooms) and a proven track record of leading a team of 12. We seek candidates with full-service hotel experience, preferably in an upscale independent environment.
  • A strong aptitude for recruiting, training, and mentoring exceptional staff to ensure outstanding service for our guests.
  • Dependability, organizational skills, and a positive, proactive attitude. Your team should be able to rely on you when challenges arise.
  • A commitment to taking ownership of your responsibilities and utilizing feedback for personal and professional growth.

We are eager to discuss this remarkable opportunity with you.

Hotel Terra & Teton Mountain Lodge, by Noble House, is dedicated to fostering an inclusive environment where every team member can thrive as their authentic self. We are an equal opportunity employer, committed to building a diverse workforce based on individual qualifications, experience, abilities, and job performance.



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