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Account Manager
2 months ago
We are seeking a highly skilled and experienced Account Manager to join our team at Lockton Companies. As an Account Manager, you will be responsible for servicing and marketing the needs of our clients to maximize company revenue, and to build and maintain client, carrier, other provider, and associate relationships specifically for financial services business.
Key Responsibilities- Manage and direct the work of a team of Account Managers and Account Administrators.
- Understand and perform marketing and account services to provide the broadest and most competitive quality product for Lockton clients.
- Coordinate marketing strategies and selection for new and renewal business and maintain communication with the account team during the entire marketing process to protect current business and secure new business.
- Coordinate the renewal of current client business:
- Provide renewal notice to Producer and Account Executive of team and set up renewal meeting 120 days prior.
- Set marketing strategy and renewal expectations of client and team.
- Provide renewal letter, supporting documents, and proper applications to client, as well as assist client in gathering necessary information for renewal.
- Deliver submission to markets.
- Review quotes and prepares proposal.
- Arrange and perform renewal presentation to client.
- Bind coverage with underwriters before expiration.
- Participate with Producer in the decision-making process on client credit balances over 90 days.
- Responsible for the development, implementation, and monitoring of client service plans with the Account Executive of the entire account.
- Responsible for the preparation and delivery of stewardship reports in conjunction with the client team.
- Oversee, direct, plan, and schedule the work of others, as required. May train and give technical supervision to assigned associates. Has ultimate responsibility for the accuracy of work processed by the Account Administrator, Account Manager, and others.
- Manages a team of Account Managers and Account Administrators. Directs and monitor activities and programs for associate training, development, and career growth.
- Process policy endorsements with the assistance of the Account Administrator and Account Manager.
- Arrange for loss run schedules for clients, when appropriate.
- Prepare written correspondence, reports, and analyses, as needed.
- Analyze situations, identify problems, recommend solutions, and evaluate outcomes.
- Understand when to proceed alone and when to involve the Producer or others.
- Perform other work-related duties as assigned.
- A bachelor's degree in a business-related program preferred or equivalent education and/or experience required.
- A minimum of five years' working knowledge of Directors and Officers (D&O) Liability Insurance, Employment Practice Liability Insurance (EPLI), fiduciary, crime, and Errors and Omissions (E&O) coverages and services required.
- Experience in marketing and servicing the insurance needs of commercial accounts for D&O, EPLI, fiduciary, crime, and E&O preferred.
- Current insurance license or the ability to obtain immediately required.
- Must have a complete understanding of the concepts, issues, and overall impact of marketing and pricing.
- Understanding of rating concepts for D&O, EPLI, fiduciary, crime, and E&O.
- Understanding of risk management concepts and their application to clients' needs.
- Proficiency in the use of Microsoft Word and Excel required; PowerPoint preferred.
- Strong attention to detail required.
- Ability to compile, analyze, and interpret financial information and data to facilitate decision making, as well as an understanding of the financial condition of clients and prospects.
- Ability to work outside of regular business hours.
- Ability to travel by automobile and aircraft and be away from home more than one day and night.
- Legally able to work in the United States.
Lockton Companies is a leading independent insurance brokerage firm that provides a wide range of insurance and risk management services to clients around the world. We are committed to delivering exceptional service and value to our clients, and we are seeking a highly skilled and experienced Account Manager to join our team.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we strive to provide a work environment that is free from discrimination and harassment.
If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
