Customer Service Representative

5 days ago

West Jordan, Utah, United States SnugZ USA Full time

About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team at SnugZ USA. As a key member of our Customer Service department, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Partner with Sales Executives to maximize coverage and revenue potential on assigned accounts.
  • Assist in preparing presentations to inform customers of SnugZ USA products, decoration capabilities, marketing programs, and business solutions.
  • Navigate, qualify, and research B2B partnerships; engage with customers via email and phone.
  • Achieve expected volume of proactive customer calls while managing inbound requests.
  • Practice knowledge of consultative selling approach.
  • Develop creative presentations, programs, specials, and flyers for new opportunities.
  • Effectively manage multiple projects and assignments through to completion.
  • Participate in continuous improvement activities, including idea generation.
  • Manage quoting projects and proactive ideation.
  • Analyze, manage, and track in-process orders.
  • Act as a central point of contact for customers and operations once orders are placed.
  • Manage resolutions with prompt issue identification and implementing solutions.
  • Prepare product presentation material, product updates, specials, and marketing opportunities for the customer base.
  • Prepare formal product and freight quotes with product suggestions for company programs.
  • Conduct comparative data analysis to discover growth opportunities within the customer base and new customer opportunities.

Requirements:

  • Customer service experience is a plus.
  • Communicate clearly and professionally with exceptional written and verbal skills.
  • High interest in consumer products for marketing events and advertising.
  • High level of enthusiasm with a positive attitude and eagerness to learn.
  • Ability to generate original solutions to business opportunities and challenges.
  • Ability to utilize continuous improvement concepts and philosophies on a regular basis.
  • Ability to navigate through systems such as CRM, Syteline, Outlook, Excel, and Wrike.
  • Must be customer-focused, confident, and goal-driven.
  • High adaptability to change.
  • High level of integrity.
  • Must be detail-oriented, organized, a self-starter, and able to prioritize workload effectively.

Language Requirements:

Must be able to read and write fluently in English.

Physical Demands:

Ability to perform fine manipulation such as typing for 8 hours.

Ability of near visual acuity, clear vision of small printed items, and use of computer.

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